Food and Beverage FOH Shift Manager

PENN Entertainment • Youngstown, OH

12d

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Essential Responsibilities: Indirectly responsible for maintaining front of house operations with all set operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions. Achieving desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. Responds to guest needs and reports problems to Manager. Assists Manager with administrative duties, as assigned. Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. Assists in cleaning and reset of F&B Outlet as necessary during assigned shift. Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe). Ensuring regulatory, internal controls and policy and procedure compliance. Establishing and implementing sequence of service to ensure consistent high quality service standards are maintained Assisting with management accountability for all Team Members for day-to-day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation Scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours . Act as a role model to other employees and always presents oneself as a credit to Company and encourages others to do the same. Maintains strict confidentiality in all departmental and company matters. This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. BRING US YOUR BEST. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to handle stressful situations dealing with the general public. Employing tact when dealing with difficult team members, guests or situations. Ability to identify and quickly respond to potential problems, conflicts and to defend oneself and others in combative situations. Must possess a valid state issued driver’s license. Ability to multi-task as required, officers cover a wide variety of different posts and work with all departments. Ability to be flexible, adapt and adjust, as necessary. Other duties, as needed.

Requirements

• Able to handle stressful situations dealing with the general public.
• Employing tact when dealing with difficult team members, guests or situations.
• Ability to identify and quickly respond to potential problems, conflicts and to defend oneself and others in combative situations.
• Must possess a valid state issued driver’s license.
• Ability to multi-task as required, officers cover a wide variety of different posts and work with all departments.
• Ability to be flexible, adapt and adjust, as necessary.
• Other duties, as needed.
• High School Diploma or GED; or two years previous customer service experience; or combination of education and experience.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of America money and weight measurement, volume and distance.
• Possess ability to operate an adding machine and have basic computer skills.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 35 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Team Members must be drug free.

Nice To Haves

• Five years’ experience in Food & Beverage preferred, but not required.

Responsibilities

• Indirectly responsible for maintaining front of house operations with all set operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.
• Achieving desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service.
• Monitors results through inspection, evaluation and analysis.
• Makes changes if necessary to achieve end result.
• Responds to guest needs and reports problems to Manager.
• Assists Manager with administrative duties, as assigned.
• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.
• Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.
• Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).
• Ensuring regulatory, internal controls and policy and procedure compliance.
• Establishing and implementing sequence of service to ensure consistent high quality service standards are maintained
• Assisting with management accountability for all Team Members for day-to-day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
• Scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours .
• Act as a role model to other employees and always presents oneself as a credit to Company and encourages others to do the same.
• Maintains strict confidentiality in all departmental and company matters.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED