Food and Beverage Assistant Shift Manager

Argosy Casino Alton • Alton, IL

85d • $45,000 - $48,000

About The Position

At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Requirements

• Preferred Associates Degree and three years of experience in restaurant supervision or equivalent combination of education and experience.
• Proven skills in managing high volume casual full-service dining establishments.
• Culinary background a plus.
• Good interpersonal and leadership skills.
• Knowledge and familiarity with computers, including the Microsoft Office Suite. Familiarity with Micros preferred.

Responsibilities

• Deliver guest service the Penn Way by ensuring every interaction includes our Customer Service Standards.
• Provide timely and knowledgeable service; always find solutions to guests’ problems.
• Responsible for the day to day operations of all Food & beverage outlets.
• Effectively respond to Manager’s requests in all areas of customer interaction and customer concerns.
• Staff, schedule, evaluate, train, develop and monitor personnel.
• Provide discipline and other employment actions as needed.
• Understand department objectives, standards, guidelines and budget to achieve effective supervision of the department.
• Assist Food & Beverage Manager/Asst Director in the development and implementation of department management plans including budgets, labor schedules and systems of accountability.
• Assist Human Resources in the development and implementation of policies and procedures and rules including SOP manuals, to promote compliance with company and regulatory guidelines.
• Ensure staffing levels are appropriate based on business volume.
• Ensure restaurant personnel are meeting or exceeding our service standards.
• Promote the proper treatment of our customers and employees by resolving complaints, answering of questions and providing general service.
• Conduct informative, positive, and upbeat 'All Aboard' meetings.
• Increase restaurant revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste.
• Ordering of product and supplies for each outlet using Stratton Warren ordering system.
• Maintain the viability and integrity of all restaurant operations.
• Supervision of all aspects of Food and Beverage department including front & back of house operations.
• Conducts all business activities in compliance with Company Policy and Procedures, Collective Bargaining Agreements, and all State and Federal regulations and internal controls.
• Ensures compliance within the department.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, scheduling and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees