Kentucky Kingdom Food and Beverage Area Manager (Full-time)

All Career•Louisville, KY

About The Position

Responsible for assisting the Foods Operations Manager with leading and directing the Foods Division, ensuring high-quality food and beverage experience while achieving budgeted revenue, cost and profit goals and maintaining brand standards. Leads direct reports by coaching, empowering, and providing feedback to ensure accountability for individual results. Ownership of area of responsibility P&L, business planning, budgeting and forecasting activities. Reviews period P&L’s for the division. Participates in period-end P&L meetings and prepares action plans for improvement as necessary. Ensures a high level of guest service at all touch points, exceeding brand standards and expectations resulting in guest loyalty, referrals and repeat business. Responsible for creatively engaging guests and capturing demand for revenue growth. Leads safety efforts for the Foods Division. Complies with all safety requirements, e.g. representation at safety committee meetings, ensuring leadership completes accurate daily temp logs, adheres to all food handling and storage requirements, reviews monthly safety audits, and ensures safety critical host training compliance. Communicate staffing needs and clearance reports in a timely manner. Leads the deployment of labor across multiple food and beverage outlets throughout the year. Ability to react to changes in attendance and adjust labor accordingly. · Collaborate with scheduling team to ensure schedules are completed timely and budgeted labor percentage is achieved. Embraces efforts and model’s behavior around Great Place Six (GP6); creates a Great Place to Work for Great People. Ensures a positive work environment for all hosts with high levels of engagement and job satisfaction. Coach and praise Hosts effectively and timely. Provide honest and timely host evaluations and feedback. Monitors POS and cash handling procedures to ensure procedures are followed. · Ensures all weekly inventories are completed and accurate. Develops and executes action plans to address business shortfalls. Monitor department and park operations when serving as Person in Charge for the Foods Division. Assist with developing and updating plans regarding restaurant operations, performance evaluations, job descriptions, management policies, operating practices & procedures, and budgets annually. Maintain flexibility in working days, hours, locations, and properties. Perform additional duties and make decisions as requested. Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards. Management reserves the right to change and/or add to these duties at any time.

Requirements

Must be 20 years of age or older
High school diploma or equivalent
Minimum 2 years’ Multi Unit Service Management experience
A proven track record of advancement to higher levels of management required with experience in the theme park, tourism, hospitality or entertainment industry preferred
Strong business acumen and a proven track record of strong financial growth
Skilled in Microsoft Windows and Microsoft Office, Outlook, etc.
ServSafe Certified or the ability to become ServSafe, Allertrain, and TIPS certified within the first 30 working days
Must successfully complete a pre-employment offer background check and drug screen
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Able to have manual dexterity necessary to complete all job duties
Must be self-motivated and disciplined
Work varying hours and at different areas when needed
Able to hear and speak clearly while using the PA system and two-way radio
Must have manual dexterity necessary to complete all job duties
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to thrive in a fast-paced, dynamic environment, be flexible to handle frequent changes in priorities, and be able to prioritize tasks and complete assignments on time
Able to wear all PPE as required
Able to work in all chemicals/detergents utilized in the area
Able to be subjected to periodic random drug screening as outlined by company policy
Must be able to lift 30 pounds with or without 2-person lift. 30+ pounds require a 2-person lift
Must be able to work and tolerate temperatures ranging from 0 to 120 degrees
Must comply with all Health Dept., Serv Safe, ABC, and Company regulations pertaining to Food Safety/Alcoholic Beverage Handling Procedures
Writing to do daily, weekly, and monthly paperwork
Reading and comprehension to understand recipes, menus, COS, P&L’s, budgets, transfers, schedules, policies, procedures, written communications, and vendor bids and contracts
Making correct decisions based on analyzing information
Operating Point of Sale System to assist and train new employees
Operating various Food & Beverage equipment to assist and sufficiently serve guests and train employees
Ability to tolerate noise in work environment
Must be able to prioritize and complete work assignments on a timely basis
Must be committed to continuous improvement
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Able to sit and/or stand for long/short periods
Ability to move about and react quickly in emergency situations
Able and willing to perform other duties as assigned

Nice To Haves

Culinary School Diploma or Degree in Food Service Management or related field highly preferred
A proven track record of advancement to higher levels of management required with experience in the theme park, tourism, hospitality or entertainment industry preferred

Responsibilities

Assisting the Foods Operations Manager with leading and directing the Foods Division
Achieving budgeted revenue, cost and profit goals and maintaining brand standards
Leading direct reports by coaching, empowering, and providing feedback to ensure accountability for individual results
Ownership of area of responsibility P&L, business planning, budgeting and forecasting activities
Reviewing period P&L’s for the division
Participating in period-end P&L meetings and prepares action plans for improvement as necessary
Ensuring a high level of guest service at all touch points, exceeding brand standards and expectations resulting in guest loyalty, referrals and repeat business
Responsibility for creatively engaging guests and capturing demand for revenue growth
Leading safety efforts for the Foods Division
Complying with all safety requirements
Communicating staffing needs and clearance reports in a timely manner
Leading the deployment of labor across multiple food and beverage outlets throughout the year
Collaborating with scheduling team to ensure schedules are completed timely and budgeted labor percentage is achieved
Embracing efforts and model’s behavior around Great Place Six (GP6)
Ensuring a positive work environment for all hosts with high levels of engagement and job satisfaction
Coaching and praising Hosts effectively and timely
Providing honest and timely host evaluations and feedback
Monitoring POS and cash handling procedures to ensure procedures are followed
Ensuring all weekly inventories are completed and accurate
Developing and executing action plans to address business shortfalls
Monitoring department and park operations when serving as Person in Charge for the Foods Division
Assisting with developing and updating plans regarding restaurant operations, performance evaluations, job descriptions, management policies, operating practices & procedures, and budgets annually
Maintaining flexibility in working days, hours, locations, and properties
Performing additional duties and make decisions as requested
Completing credit card transactions in compliance with the Payment Card Industry Data Security Standards