Fontana Server

Biltmore Hotel Limited•Coral Gables, FL

1d•Onsite

About The Position

Position Summary The server is responsible for offering our guest the highest levels of service and product knowledge. The server is responsible for an in depth knowledge of all food and beverages offered by the hotel and an adherence to the service sequence as outlined in the Biltmore standards of operation procedures (BSOP’S). The server must be enthusiastic about the position and maintain a positive attitude toward both the guest and other staff members of the hotel.

Requirements

Experience and Education Required Education High School Diploma is required Experience Minimum two years’ experience in a high volume restaurant is required
Skills Required Must be able to: Speak, read, write and understand the English language.
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess basic typing skills.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Physical Demands Must be able to: Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Use, carry, and operate all necessary office equipment using finger dexterity.
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
Visually look at a computer for extended periods of time.
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.
Most work tasks are performed indoors.
Licenses or Certifications Must complete Safe Serve Alcohol Vending Course.
Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

Responsibilities

Providing the highest levels of professionalism and enthusiasm to guests, and co-workers.
Complete knowledge of use and care of Point of Sale and timekeeping systems.
Completion of all assigned opening and closing tasks pertinent to the server position.
Assist co-workers in the performance of their responsibilities when necessary.
Maintenance of the highest levels of sanitation and safety in the workplace.
Knowledge of location and requisitioning of all necessary products and supplies.
Knowledge of bar and dining area seating charts.
Complete familiarity with liquor and wine selection, pricing and preparation.
Complete familiarity with all menu item preparations and presentation.
Knowledge of and adherence to proper I.D procedures.
Adherence to service standards as outlined in BSOP’s.
Daily reconciliation of sales and credit information.
Declaration of earned gratuities in accordance with current governmental requirements.
Immediate notification of a manager in the event of a problem, or the perception of a problem.