Follow-Up Specialist

PROMESA R.H.C.F. • New York, NY

3d

About The Position

The Follow-Up Specialist assigned to the RSSP program for refugees plays a crucial role in ensuring the long-term success of participants. They monitor progress by conducting regular check-ins, providing personalized support, and addressing any challenges faced by refugees in their new work environments. By connecting participants with additional resources, offering career counseling, and facilitating job placements, the follow-up specialist helps refugees integrate smoothly into the workforce. Their efforts contribute to the participants' stability and growth, ultimately fostering economic independence and self-sufficiency.

Requirements

• Education: Associates degree in Social Work, Human Services, Counseling, or a related field preferred.
• Experience: Minimum of 2 years of experience in workforce development, case management, or a related field, preferably working with refugees or other vulnerable populations.
• Skills: Strong interpersonal and communication skills, cultural sensitivity, ability to work independently and as part of a team, and proficiency in using case management software and other relevant technology.
• Language: Proficiency in at least one language in addition to Engligh [Spanish, French, Pashto, etc] is preferred.

Responsibilities

• Monitor Progress: Conduct regular follow-up visits or calls with program participants to assess their employment status, job satisfaction, and any challenges they may be facing.
• Provide Support: Offer continuous guidance and support to help participants overcome obstacles in their new jobs, including workplace conflicts, skill gaps, and cultural adjustments.
• Resource Referral: Connect participants with additional resources such as job training programs, educational opportunities, financial assistance, and support services like childcare and transportation.
• Career Counseling: Provide individualized career counseling to help participants identify their strengths, set career goals, and develop action plans to achieve them.
• Job Placement Assistance: Assist participants in finding suitable job opportunities, preparing for interviews, and completing job applications. Work with employers to address any issues that may arise and ensure job retention.
• Documentation: Maintain accurate records of participant progress, follow-up actions, and outcomes. Prepare reports for program stakeholders and funding agencies.
• Build Partnerships: Collaborate with employers, training providers, and community organizations to create a network of support for participants and identify new job opportunities.
• Advocacy: Advocate for participants' needs and rights, ensuring they have access to necessary resources and support to succeed in the workforce.

Benefits

• Acacia Network provides a comprehensive and competitive benefits package to our employees.
• In addition to a competitive salary, our benefits include medical, dental, and vision coverage.
• We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance.
• We prioritize the well-being of our employees both professionally and personally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree