FOH Shift Lead, Hospitality

Art and Wellness Enterprises•Bentonville, AR

15h•Onsite

About The Position

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization. Job Description: Position Title: FOH Shift Lead, Hospitality Position Type: Full Time FLSA Classification: Non-Exempt Department: Hospitality Reports to: Assistant Manager, Outlets & Beverage Date Reviewed: February 2026 About Crystal Bridges & The Momentary: Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission. The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art’s role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action. Position Summary: The FOH (Front of House) Shift Lead, Hospitality is responsible for overseeing and coordinating daily FOH operations during assigned shifts, ensuring seamless service across all roles, including Lunch Server, Dinner Server, Barista, Bartender, and Event Server. This position plays a key leadership role in maintaining service standards, supporting team members, and delivering exceptional guest experiences. The FOH Shift Lead assists in assigning tasks, addressing guest inquiries or concerns, and ensuring proper communication between FOH and BOH (Back of House) teams. They also participate in service roles as needed to support operations, whether preparing beverages, serving meals, or assisting at events. The FOH Shift Lead is a hands-on leader who fosters a positive work environment, upholds health and safety standards, and ensures team readiness to adapt to changing guest needs. The Bartender and Barista must be 21 years of age. This role is key in delivering exceptional guest experiences while sharing responsibility for hospitality operations campus-wide across multiple locations and contributing to the Museum’s mission. Your work will help create memorable moments for every guest.

Requirements

Must be 21 years of age or older
Excellent people skills and an outgoing personality
Possess a strong commitment to customer service
First-hand knowledge of service steps and dining room procedures
Experience with customer service in a hospitality environment
Ability to work flexible shifts including weekends, holidays, and evenings
Must be able to move quickly, stand, bend, and lift for periods of up to 4 hours
Ability to carry large, heavy trays
Strong communication skills and ability to maintain professionalism with both co-workers and Museum Guests
Possess strong organizational, problem solving, and time management skills

Responsibilities

Maintain thorough knowledge of restaurant’s hours of operation, services, menus, specials, and Hospitality first to our guests.
Ensure cleanliness and safety in both lobby and dining areas.
Complete all assigned opening and closing duties as required and provide accountable opening and closing duty roster and checklist completion.
Lead FOH operations during shifts, ensuring all service roles (lunch, dinner, barista, bartender, and event servers) are coordinated effectively.
Provide direct support by stepping into service roles as needed, including serving, bartending, or barista duties.
Monitor and maintain service quality, ensuring prompt, courteous, and professional interactions with guests.
Assist in training and mentoring team members, fostering a collaborative and high-performing work environment.
Address guest concerns or complaints promptly and professionally to ensure satisfaction.
Ensure team adherence to health, safety, and sanitation regulations, as well as company policies.
Collaborate with BOH staff to ensure smooth coordination and timely delivery of food and beverages.
Prepare and monitor shift schedules, ensuring adequate staffing for all FOH roles.
Support event operations by assisting in setup, service, and teardown to ensure smooth execution.
Perform additional responsibilities, although not detailed, as requested by Management.
Welcome guests with enthusiasm in a timely manner.
Describe specials and suggest items on the menu.
Assist with questions and decisions regarding the menu.
Accurately take beverage and food orders.
Utilize Point of Sale systems effectively.
Ensure that all food and beverages are prepared properly and are delivered in a timely manner by communicating and working with other members of staff.
Provide refills and pre-bussing.
Continually observe guests and provide service complimentary to their needs.
Total guest’s bill and accept and process payments.
Have strong money handling skills.
Show appreciation to guests as they leave.
Work as a team with hosts, servers, service assistants, and manager by providing assistance as needed.
Setup and breakdown of dining room.
Be able to perform wine service at the table.
Have a strong knowledge of alcohol service.
Have a strong knowledge of coffee service and upscale barista functions.
Be able to carry service trays for both beverages and plated food.