FOH Restaurant Supervisor

THE WILLIAMSBURG WINERY, LTD.•Williamsburg, VA

3h•Onsite

About The Position

The Front of House Supervisor is responsible for overseeing all daily front-of-house operations at Gabriel Archer Tavern, a full-service restaurant located at The Williamsburg Winery. This role ensures exceptional guest service, efficient service execution, and adherence to company standards across all FOH functions. The Supervisor will lead and support service staff, maintain operational consistency, and act as the primary point of contact during service while reporting directly to the Director of Food & Beverage.

Requirements

2+ years of experience in a full-service restaurant in a supervisory or lead role
Strong knowledge of restaurant operations and service standards
Excellent communication and leadership skills
Ability to remain composed and solution-oriented in a fast-paced environment
Flexible schedule, including evenings, weekends, and holidays

Nice To Haves

Experience in upscale or hospitality-driven environments
Knowledge of wine service and pairings
Familiarity with the Square POS system and Open Table reservation platform

Responsibilities

Oversee all front-of-house operations during service (host stand, servers, bartenders, support staff)
Ensure a seamless and elevated guest experience from arrival through departure
Monitor dining room flow, table turns, and reservation pacing
Act as manager-on-duty for FOH during assigned shifts
Supervise, train, and coach FOH team members
Lead pre-shift meetings and communicate daily service priorities
Enforce service standards, policies, and procedures
Assist with onboarding and ongoing training of new hires
Address and resolve guest concerns promptly and professionally
Maintain high standards of hospitality aligned with winery and brand expectations
Engage with guests to enhance overall dining experience
Support scheduling and staffing levels based on business needs
Ensure compliance with health, safety, and alcohol service regulations
Maintain cleanliness and organization of all FOH areas
Assist with inventory oversight for FOH-related supplies (menus, linens, etc.)
Work closely with kitchen leadership to ensure smooth service execution
Coordinate with events and winery teams as needed for private events and high-volume days