FOH Manager

TTUKoffer•San Diego, CA

5d•$80,000 - $100,000•Onsite

About The Position

The FOH Manager is responsible for leading and optimizing the entire guest dining experience—from greeting to payment—ensuring consistent, high-quality service aligned with brand standards. This role requires strong floor leadership, team development capabilities, and close collaboration with kitchen and management teams to drive guest satisfaction and operational efficiency.

Requirements

Minimum 1 year of experience as a FOH Manager in a chain restaurant environment
Strong experience in team management, training, and staff development
Knowledge of U.S. restaurant regulations, food safety, and labor laws
Excellent communication and interpersonal skills
Fluent in English; Mandarin preferred
Proficient with POS systems and Microsoft Office
High school diploma or above; hospitality background preferred

Nice To Haves

hospitality background preferred

Responsibilities

Oversee daily FOH operations, ensuring service flow, ordering, and payment processes meet brand standards
Inspect dining areas to maintain cleanliness, table setup, and equipment readiness
Optimize staffing levels to reduce wait times and maximize table turnover
Lead FOH recruiting, onboarding, scheduling, and performance evaluations
Conduct ongoing training in service etiquette, guest interaction, and conflict resolution
Motivate team members through hands-on leadership and accountability
Engage with guests proactively and resolve concerns in a timely, professional manner
Handle guest complaints and monitor online reviews (Yelp, Google, etc.) for service improvement
Deliver elevated, personalized service for VIP and special guests
Partner with the Executive Chef to ensure smooth order flow and timely food delivery
Assist with FOH inventory control and supply ordering
Support the General Manager with sales and labor analysis to improve scheduling efficiency
Perform other duties as assigned by management