Hourly FOH Manager

The Wicked Tuna • Murrells Inlet, SC

8d

About The Position

Front of House Manager Front of house managers have a mind for customer experience and service, as well as great people and leadership skills. There are no licensing or certification requirements, but employers value a bachelor degree and prefer one to two years of restaurant management experience.

Requirements

• Point of Sale System Experience front of house managers are responsible for cash transactions, including refunding customers, providing discounts, and comping items, which requires proficiency with the restaurant’s POS system
• Organizational Skills front of house managers often juggle many responsibilities at a time, so top-notch organizational skills and prioritization skills are critical for running successful shifts
• Leadership Skills its the job of a front of house manager to keep staff on task, motivated, and focused. They also resolve staff conflicts and customers concerns
• Management hiring, firing, training, and disciplining staff is the front of house managers responsibility, so they must have strong managerial skills
• Customer Service dedication to providing excellent customer service and improving the customer experience are important qualities
• High school diploma or equivalent required.
• Previous restaurant experience required
• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods standing and moving quickly throughout the establishment
• Must be able to lift 25 pounds at times.

Nice To Haves

• Training as the front of house manager leads staff onboarding, experience teaching or training new staff is preferable
• management experience preferred.
• employers value a bachelor degree and prefer one to two years of restaurant management experience.

Responsibilities

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedule
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees in accordance with restaurant policy
• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience
• Handles customer complaints, resolving issues in a diplomatic and courteous manner
• Ensures compliance with alcoholic beverage regulations
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service
• Maintains sales records and tracks cash receipts
• Prepares and submits operations reports and other documentation requested by the operations manager
• Performs other duties as assigned

Benefits

• Insurance and Benefits offered to full time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED