FOH Manager

COMMON GROUND FOOD CO-OP•Urbana, IL

5d•$20 - $23•Onsite

About The Position

At Common Ground Food Cooperative, we support local farmers & producers. We are here to serve the local CU area by providing nutritious groceries, house-made delights, and natural products for body & home. We strive to create a place for all our neighbors to gather & learn. We believe that good people and good food combined with hard work and care for community can bring great things to us all. Common Ground isn't your average employer: we provide competitive wages and benefits, a great work environment, and plenty of opportunity for growth. You can make a difference here. Common Ground offers: 3+ weeks paid time off for all employees (4+ weeks after 2 years service) Sick pay for all employees Staff discount for you and 2 others Employee charge account Medical, Dental, & Vision benefits Life Insurance (Voluntary additional coverage also available) Illness and Accident insurance Sustainable transportation incentive program Retirement Simple IRA & company matching Relaxed dress code Opportunity for advancement Employee referral program Employee assistance programs Employees included in Policy and Decisions Common Ground's first and most important End is "The Co-op is the center of an inclusive and vibrant community." Everyone is welcome here. What this looks like for us regarding hiring: we do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.

Requirements

Minimum of four (4) years in a customer service position.
Minimum of three (3) year in management.
Experience in personnel management (hiring, training, coaching, evaluation, and discipline).
Experience developing systems and procedures.
Ability to manage and motivate staff.
Strong organizational skills
Attention to detail and accuracy
Ability to handle multiple demands.
Calmness under pressure.
Ability to project an outgoing, friendly personality.
Strong communication and listening skills
Ability to work well with other in a cooperative environment where teamwork and constant communication is essential
Demonstrated ability to follow through on commitments
Commitment to superior customer service and to provide the highest quality shopping experience possible
Flexible schedule and availability for being scheduled during any store hours.
Illinois Food Handlers card, BASSET and CPR certifications required.
Displayed ability to lift 50# and stand for long periods.
Regular, predictable attendance.
Willingness and ability to learn and grow to meet the changing requirements of the job.

Nice To Haves

Familiarity with natural foods is preferred.

Responsibilities

Implements and monitors procedures to ensure accuracy and security of all cash received through FOH by upholding money-handling procedures, cashier over/short policies, and best financial practices.
Utilizes a department communication tool which ensures all FOH staff are aware of changes in store policies and procedures, including policies and procedures affecting cashiers such as price changes, specials, and new programs.
Provides timely back-up when needed on the register and works regular MOD/register shifts
Follows all MOD opening and closing procedures
Provides daily communication to store leadership through Google Drive/email.
Walks store and ensure items are faced on shelves, store is clean and products look full.
Implements and monitors policies and procedures for customer service, particularly dealing with complaints and errors.
Ensures the FOH staff promptly and courteously answer phones and refer calls to the appropriate staff.
Ensures prompt service to customers by all FOH staff, imploring a sense of urgency in all staff.
Troubleshoots POS systems and work with IT and department managers to ensure prompt correction of pricing and scanning problems.
Utilizes effective communication channels for FOH and between FOH and other departments.
Sets daily priorities for department staff to ensure productive workflow.
Assures the cash is handled properly and secured in the safe or in register drawers.
Makes change for cashiers from the safe when their drawers need restocked.
Follows established department procedures for opening, closing, timelines and documentation.
Attends all mandatory Manager and store meetings.
Monitors service given around the store and step in/coach as necessary.
Makes quick decision that directly impact service (returns, special circumstances, providing info. about products, locating products, awareness of store events and happenings, etc.).
Steps in when a customer is upset and is in charge of de-escalation and resolving any issues.
Makes sure floors are dry, clean, and safe for navigation throughout the store.
Monitors the store for threatening people/situation that may be dangerous and remove or call the police as necessary (shoplifters, panhandlers, intoxicated persons, solicitors, inappropriate behavior, etc.).
Carries the MOD phone on person to be able to call emergency services when needed.
Is aware of the location of all panic buttons and fire extinguishers in the store.
Knows how to use the alarm system and who to call in case of emergency.
In emergency situations act as the point person for coordinating evacuations or other employee/customer safety needs.
Ensures that doors are locked/unlocked at the appropriate times and the alarm system is armed upon leaving and unarmed upon entering the store.
Fills out incident reports for accidents and return completed forms to the HR Manager.
Regularly walks the store to be sure work is being completed as assigned.
Watch out for spills, dirty bathrooms, icy walkways, product out on the shelf when there is more in back; delegate work as necessary.
Is aware of staff shortages throughout the store; delegate help as necessary.
Supervise all store staff after dept. managers have gone.
Take immediate action in situations that concern safety.
Ensures the FOH department operates within established metrics: Labor % and SPLH, turnover.
Completes staff schedules no later than 2 weeks in advance, ensuring schedules are constructed to meet department needs, goals, staff availability and status requirements.
Thoroughly understands attendance and time off policies; trains and coaches staff to properly use the Paycom app and to consistently follow all store policies
Reviews all staff members’ time clock punches, requests off, shift switches; adds notes, ensures accuracy and completes approval process, balancing staff and department needs
Directly manages FOH Staff: including hiring, training, feedback and coaching, performance management, reviews, processing wage or status changes, terminations.
Ensures staff are completing job responsibilities in a timely manner.
Meets all staff management deadlines, including EAFs and other required paperwork
Determines, with the OM, all hiring needs and coordinates the process for HR.
Creates in partnership with HR all department training materials.
Ensures all staff have access to and knows they can use the Open Door Policy.
Ensures all staff provide excellent customer service.
Training of FOH personnel on promotions, and changes to the service.
Ensures FOH operates within established metrics: Labor, & Supply Budget.
Ensures excellent communication with staff, other departments, and the whole store.
Manages staff email group.
Maintains department back stock, office, and storage areas: organization, cleanliness, and FIFO.
Orders all supplies and any other necessary items for the department on time.
Maintains supply stock levels, costs, and timely coding of invoices.
Provides excellent internal, external, and vendor customer service.
Coordinates and presides over any event participation as required.
Understands and adheres to store emergency and safety procedures.
Trains and holds accountable all staff to established safe cash handling expectations
Understands employee safety measures for food handling and preparation.
Uses the most functional and efficient methods that meet all local and federal health codes.
Observes good ergonomic practices and use equipment safely
Trains staff in all ergonomic and safety practices; ensures staff maintain certifications.
Ensures department work areas and aisles are clean and orderly and meets all Health Department and ADA requirements.
Develops and maintains Preventative Maintenance schedules, Daily/Monthly/Quarterly/Bi-yearly cleaning schedules; follows up to ensure completion.
Coordinates repairs of equipment with store leadership.
Develops and maintains curbside online portal and inventory to ensure accuracy and up-to-date information for the highest quality of customer service.