FOH Lead

Thomas Cuisine•Salt Lake City, UT

14h•$20 - $20•Onsite

About The Position

The FOH (Front of House) Lead serves as a key representative of the Café experience—supporting the Food Service Director in maintaining a welcoming, organized, and guestâfocused frontâofâhouse environment. This role blends customerâfacing leadership with handsâon operational support, assisting with daily Café upkeep, managing storeroom ordering, and stepping onto the line during service as needed. The FOH Lead ensures smooth service flow, supports team members across stations, and upholds Thomas Cuisine’s REAL Food hospitality standards through exceptional customer service, attention to detail, and a strong working knowledge of food service operations.

Requirements

High school diploma or equivalent; additional education or certification in hospitality management or food service preferred
Proven leadership or supervisory experience in a café or restaurant setting
Proficiency in POS systems and cash handling
Proficiency in inventory control and cost management
Familiarity with local health codes
Thorough knowledge of food safety standards and regulations
Knowledge of café-specific operational standards (e.g., cleanliness, food prep safety)
Strong computer skills
Strong understanding of finances
Solid interpersonal skills
ServSafe® Certification and State Food Handlers Card
Ability to stand for extended periods and lift moderate weights (typically up to 25 lbs)
Physical and Sensory Requirements This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.

Responsibilities

Deliver outstanding customer service and foster a welcoming environment.
Supervise FOH staff and report issues to the Food Service Director.
Handle guest complaints promptly and professionally.
Ensure all opening and closing duties are completed and cleanliness is maintained.
Maintain inventory levels for FOH products including drinks, coffee, chips, and snacks.
Support station cooks during busy times and assign tasks during slower periods.
Train and assist new employees to ensure smooth onboarding.
Assist with catering operations and grab-and-go services as needed.
Place weekly orders for Pepsi, Coke, coffee, custodial supplies, and chemicals.
Coordinate specialty bread and pastry orders with kitchen staff for catering.
Cover FOH stations and assist during prep and meal services.
Ensure FOH staff take lunch breaks and provide coverage when necessary.
Manage call-offs and shift coverage, reporting illness and symptoms to the Food Service Director.
Complete weekly grab-and-go list and track waste.
Collaborate with Chefs and Food Service Director on FOH-related projects.