FOH - Host Person (New Restaurant Opening)

Saho Hospitality Group•Westport, CT

About The Position

This person is responsible welcoming, greeting, and seating guests and ensuring that the needs of the guests are met while they are waiting. This is for our new Felice restaurant opening in Westport, CT in February. Key Responsibilities/Accountabilities: Greet guests in a prompt and courteous manner with smile; seat guests ensuring a seat assignment done by management is followed. Promote teamwork and quality service through daily communication and coordination with other co-workers and managers. Answer phones and provide guests with requested information and arrange bookings. If asked, routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints and there are no pieces of trash or paper on the floors, etc. May be asked to handle guest complaints and special requests. If assigned to a coat check area – receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number. May assist with other duties as assigned by restaurant management. Follow opening and closing procedures. Always maintain professional demeanor with all staff. Assist staff with any aspect of service steps to satisfy the guests such as: food delivery. Be accessible to all staff and guests to answer any guest and reservation related questions. Follow service steps based on our service and training manual and assist in communicating same to all staff who serve our guests.

Requirements

The ability to work as part of a team, and personal cleanliness
Very basic food handling, preparation, and cleaning skills are welcomed
Ability to communicate and understand direction in English to ensure safety in the workplace
Ability to understand, respond, and engage with co-workers, managers, and guests in English
Time management and ability to work under pressure to manage high volume of production
Active listening and learning skills
Reading and speaking comprehension skills
Discipline to follow set standards
Ability to lift up to 25lbs

Responsibilities

Greet guests in a prompt and courteous manner with smile
Seat guests ensuring a seat assignment done by management is followed
Promote teamwork and quality service through daily communication and coordination with other co-workers and managers
Answer phones and provide guests with requested information and arrange bookings
Routinely clear and reset tables and assist with opening tasks
Handle guest complaints and special requests
Receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number
Assist with other duties as assigned by restaurant management
Follow opening and closing procedures
Maintain professional demeanor with all staff
Assist staff with any aspect of service steps to satisfy the guests such as: food delivery
Be accessible to all staff and guests to answer any guest and reservation related questions
Follow service steps based on our service and training manual and assist in communicating same to all staff who serve our guests