FOH/HOH Shift Lead Level 1

Chick-fil-A•Lawton, OK

28d

About The Position

To create the most remarkable dining experience in Lawton and the surrounding communities we serve. Role Summary Manage Team Members and Shifts ensuring Customer Satisfaction, Quality Products, and Financial Stewardship while protecting the Chick-fil-A Brand. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

FOH: Shift management opening/closing; change management; Daily Safe; ERQA
FOH/HOH: All tasks are completed by team members (OneClick lists)
FOH/HOH: Store clean, bins stocked, Drive-Thru Ipads/Cashbags, etc set up and ready to go and organized for shift transition
FOH: Master at least 3 areas of the business (4 stars Oneclick)
HOH:All trash and boxes have been taken out and dumpster area is clean
HOH: AHA is being used and monitored

Responsibilities

Manage shifts to meet or exceed the CFA standards/metrics (open/close not included in Level 1)
Develop Team Members and Support Leads
Manage shift checklists at the Team Member level FOH/HOH
Ensure Team Members are using the CFA Apps to communicate and complete tasks
Evaluate Team Members and Shift Leaders
Review Team Members/Trainers/Leads on CFA Processes/Policies
Execution of Winning Hearts Every Day
Manage the WHED Strategy during shift
Ensure CFA Training Program is complete
Weekly Schedule
Manage shift schedule for Team Members/Trainers/Leads
Communicate shift schedule with Scheduler
Maintain Benchmark Productivity Rate
HOH Operations
Manage Kitchen Lead/Assist with HOH Team Member management