FOH Guest Service Partner - Woodlands

BLACK FOREST VENTURES LLC•The Woodlands, TX

5d•$15 - $19•Onsite

About The Position

At Black Walnut, we provide delicious food and outstanding handcrafted cocktails, with a guest ordering style that is considered fast casual. However, we aim to elevate the typical fast casual experience by delivering elevated hospitality surpassing our guests’ expectations. Our dining room team has two primary roles, and you will be trained to perform both roles. The Cashier role is responsible to greet our guests and take their order at the counter. They welcome our guest, make the guest feel comfortable, offer specific suggestions, guide the guest’s experience, and leave a positive impression. The Server role is to greet every guest in their assigned area of the restaurant, take ownership for the guest experience, food run, table maintenance and saying goodbye to our guest. As a server at Black Walnut, you will perform every function of a server except for taking the guest initial order. In addition, you may also be trained and asked to work as a greeter, coffee bar, and/or expo.

Requirements

Ability to lift and carry up to 30 lbs.
Ability to be on your feet for 8 hours.
Computer skills
Great people skills
Organizational skills
Effective time management skills
Written and oral communication skills
Sense of urgency
Ability to deal with upset guests.
Quick thinker
Perform well under stress.
Motivate fellow partners.
Ability and willingness to smile and make eye contact with all guests.
Alcohol Server Certified

Responsibilities

Interacting with guests with the most hospitable attitude
Accurately take a guest’s order and enter it into the POS system.
Verifying plate presentation and food quality prior to serving guest all product for our quality standards
Complete side work as required.
Maintain the guest table throughout the meal.
Engage with guests.
Maintain cleanliness and organization of work areas.