FN Nutrition Clerk Call Center-Food Services-FT

Huntsville Hospital Health System•Huntsville, AL

About The Position

Answers multi-line phone calls from patients, guests and staff from any of the seven hospitals throughout North Alabama. Responsible for patient diet and allergy management across five campuses within the health system. Daily duties including data entry and the generation of reports for the Food and Nurtrition Service department. Responsible for troubleshooting and problem solving patient dietary issues in real time. Translate service preferences provided by Dietitians, nursing, and physicians into actionable instructions for Food Service production and delivery staff. Coordinates with multiple levels of management in five different hospitals to address the expressed needs of both in-patients and outpatients. Serves as a direct point of contact for the patients and their visitors to the Food and Nutrition department. Provides support for other Support Services as requested.

Requirements

Ability to use a computer efficiently while communicating to others in a clear concise manner.
Ability to use a telephone headset while placing orders in the computer.
Requires excellent oral and written communication skills plus well-developed interpersonal skills.
Ability to manage and appropriately prioritize multiple assignments in a stessful work environment.
Ability to understand how systems are built and works in order to troubleshoot issues effectively and resolve problems in a timely manner.
Ability to understand the impact of decisions on all areas of the system.
Ability to adapt to a changing environment.
Ability to effectively communicate with people from diverse socio-economic backgrounds.
Understanding of Food and Nutrition Services processes and how various department areas work together.
Thorough understanding of a variety of diet restrictions and how to combine food offerings in a quality, nutritious meal.

Nice To Haves

High school graduate or GED.

Responsibilities

Answers multi-line phone calls from patients, guests and staff
Responsible for patient diet and allergy management
Data entry and the generation of reports
Troubleshooting and problem solving patient dietary issues in real time
Translate service preferences provided by Dietitians, nursing, and physicians into actionable instructions for Food Service production and delivery staff
Coordinates with multiple levels of management in five different hospitals to address the expressed needs of both in-patients and outpatients
Serves as a direct point of contact for the patients and their visitors to the Food and Nutrition department
Provides support for other Support Services as requested.

Benefits

medical
dental
vision
life insurance
flexible spending
short term and long term disability
several retirement account options with 401K organization match
nurse residency program
tuition assistance
student loan reimbursement
On-site training and education opportunities
Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!