FMO Customer Support Agent, Specialist 1

Houston Independent School District • Houston, TX

71d • $45,000 - $55,000

About The Position

This position is part of the FMO Administrative Services team that supports Facilities, Maintenance & Operations (FMO) as essential personnel. The Call Center and Data Support agents work in a contact center environment performing call center operations as the initial point-of-contact for all schools and auxiliary facilities' maintenance concerns. The department provides a range of specialized support services that consist of maintenance service requests, work order confirmations, payroll processing, purchase requisitions, and special project data entry. Coordinates with other departments, vendors, schools, and community stakeholders providing information in response to general inquiries ensuring delivery of excellent customer service.

Requirements

• High School Diploma or GED
• 1 to 3 years of work experience
• Proficiency in SAP, Time Clock Plus, Microsoft Office, CISCO Finesse, and SharePoint
• Ability to operate office equipment (computer, copier, etc.)

Responsibilities

• Receives and evaluates FMO calls and concerns to create maintenance notification service requests according to priority level.
• Tracks and documents maintenance work order requests.
• Conducts and provides in-office and remote support for emergency response communication during business hours and after hours for inclement weather and unforeseen emergent events.
• Assists leadership team with follow-up and settlement of customer inquiries/concerns.
• Processes payroll for FMO departments and assists with all payroll-related concerns.
• Creates purchase requisitions/shopping carts for FMO including emergency requests and all monthly and miscellaneous orders for Custodial Operations.
• Allocates ProCard transactions for FMO cardholders.
• Generates various production reports for FMO upon request such as Open Work Order Report, ProCard Report, Absence History Report, Time Master Report, etc.
• Conducts electronic file retention of various departmental documentation.
• Participates in department specific and district-appointed special projects and consistently provides status updates on completion of assigned tasks.
• Provides rotation clerical support to FMO departments.
• Performs other job-related duties as assigned.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED