FMLA Account Manager

Risk Strategies • IN

105d • $64,800 - $65,000

About The Position

The position oversees the day-to-day FMLA administration for Employers and Partners. Responsibilities include answering inbound phone calls from a queue-based system and responding to email inquiries within Service Level Agreements. The role requires utilizing a CRM tool to document and review all client activity, assisting clients with billing questions, payments, and invoices, and resolving Employer and Partner escalations by partnering with internal teams. Additionally, the position involves providing necessary reporting for Employer Groups, proactively identifying potential issues and providing resolutions when needed, and completing the annual renewal process for assigned employer groups. The candidate will act as a liaison between clients and IT technical and operational teams, communicate with internal teams about changes in Employer Group plans to ensure group loyalty, and develop long-term relationships with assigned clients to assist in increasing client satisfaction and ultimately client retention. The role also requires working with appropriate stakeholders on assigned clients to understand their business needs.

Requirements

• 3 years minimum experience with FMLA administration
• Familiarity with Employer Group’s Plan designs
• Familiarity with Employer Groups File Schedules

Responsibilities

• Oversee day-to-day FMLA administration for Employers and Partners
• Answer inbound phone calls from a queue-based system and email inquiries within Service Level Agreements
• Utilize CRM tool to document and review all client activity
• Assist clients with billing questions, payments, and invoices
• Resolve Employer and Partner escalations by partnering with internal teams
• Provide necessary reporting for Employer Groups
• Proactively identify potential issues and provide resolutions
• Complete annual renewal process for assigned employer groups
• Act as liaison between client and IT technical and operational teams
• Communicate with internal teams about changes in Employer Group plans
• Develop long-term relationships with assigned clients
• Work with appropriate stakeholders on assigned clients to understand their business needs

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Retirement savings
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees