FM COE Director, Soft Services

Johnson & Johnson Innovative Medicine•Guaynabo, PR

2d•Remote

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com At Engineering & Property Services (E&PS) we take care of all J&J buildings around the world providing end to end services from Real Estate, Engineering & Strategic Project Delivery to Facilities Management. We have a profound influence on the entire J&J Enterprise, providing innovative workplaces where our employees can collaborate and grow, and delivering flexible site solutions which enable our business to best serve our important customers and patients. The Director of FM Soft Services is responsible for the overall management, development, and continuous improvement of Workplace Services, including Soft Services, within the FM organization. This role provides leadership and oversight to their team, serving as the primary owner of Workplace Services policies, standards, and best practices. They act as the key stakeholder and SME for all Workplace Services activities, ensuring standards are maintained, compliance is monitored, and innovative practices are embedded across regions. The role also plays a vital role in fostering strong cross-functional collaborations, supporting organizational change, and ensuring the alignment of Soft Services with broader FM and business objectives. A suitable candidate for this role will have strong communication skills, experience in facilities management, and experience with outsourced facilities organization across Supply Chain and non-Supply Chain sites. Key relationships include FM global functions, regional FM leadership, Business Customers, Service providers, outsourced vendors management team, key J&J partners (e.g., Global Security, Quality, Finance, IT, HR, EHS, Employee Health and Wellbeing, and Procurement), and external regulating agencies

Requirements

University/Bachelor Science degree or equivalent in Engineering, Business, Architecture or similar degree required.
A minimum of ten (10) years of related work experience.
Strong proven experience in Facilities Soft Services and Global supplier management within a healthcare and manufacturing environment.
A minimum of five (5) years’ experience of people management.
Experience related to Service delivery, risk management, quality, safety, and compliance.
Knowledge of business strategy and projected business unit requirements for the workplace, infrastructure, real property, and facilities, including impact on the portfolio plan.
Ability to make decisions across business units with authority.
Experience working with and socializing strategies within a complex regionally driven organization.
Experience leading a facilities function at multinational enterprise in a global organization Supply and non-supply chain
Experience in managing large-scale service providers.
This position may require up to 25% of domestic and/or international travel.

Nice To Haves

Master Science degree in engineering, Business, Architecture or similar preferred.

Responsibilities

Champion the FM Soft Services framework (policies, governance, standards, systems, processes) to optimize high-quality FM soft services across all J&J Facilities, ensuring global consistency through collaboration with enabling functions, business and global peers.
Ensure alignment of standards policies and procedures relating to self-services
Develop and implement comprehensive soft services strategies across regions
Ensure strategies are aligned with organizational standards regional needs and regulatory requirements
Ensure policies and standards remain aligned with evolving regulations, organizational needs, and industry best practices.
Support the FM organization to successfully implement standards, conduct audits, and resolve non-conformance issues.
Oversee the implementation of FM standards and policies across all regions
Maintain the Workplace playbook, outlining essential policies and best practices
Champion E&PS FM Soft Services strategic initiatives, ensuring alignment with the business and enabling partners aligned with operational goals and long-term vision.
Lead and support regional FM projects related to soft services from planning through execution and surely timely delivery and quality standards
Collaborate with regional teams to optimize service delivery Dr. operational efficiency and improve the overall employee and customer experience
Provide fiduciary oversight of operating and capital budgets, ensuring financial stewardship and performance accountability.
Drive integration and alignment across global functions, regional FM roles, and outsourced providers to enable seamless service delivery and strategic execution.
Cultivate and sustain strategic partnerships between FM ops, Business, and enabling functions (EHS, Global Security, Service providers and others) to align facilities strategy with business objectives and operational priorities.
Own vendor relationships, ensuring performance, issue resolution. Aligned with business priorities.
Collaborate with Service Partners in the identification and deployment of efficiency, risk and cost reduction initiatives.
Global contract trend analysis to identify common themes across regions
Analysis of contract changes made within regional MSAs to understand changes being requested and drivers.
Monitor overall IFM Soft Services global performance.
Ensure robust business continuity and infrastructure management standards and processes are in place tested and aligned with enterprise risk frameworks and monitor delivery.
Monitor service performance metric conduct regular reviews and implement continuous improvement initiatives
Driving innovation in self-service offerings to enhance quality safety and sustainability
Own the integrity of FM Soft Services FM data, ensuring accuracy to support global performance metrics, reporting, and strategic decision-making.
Act as the senior stakeholder and SME, providing strategic insight and representation on all Workplace Services activities at senior levels.
Act as the primary owner for managing organizational change requests impacting Workplace Services, ensuring stakeholder engagement and smooth transitions.
Maintain accountability for the integrity, consistency, and compliance of all Workplace Services policies, standards, and process documentation.
Within a global context, develop standards and policies for FM regional implementation, including site classification, SSP, KPIs and service standards
Collaborate with Enabling Functions including Global Security and EH&S to align FM Standards
Lead the deployment of FM and E&PS strategies, translating global initiatives into actionable regional plans with measurable outcomes.
Maintain the Workplace playbook, outlining essential policies and best practices
Collaborate with Service Partners in the identification and deployment of efficiency, risk and cost reduction initiatives.
Global contract trend analysis to identify common themes across regions
Analysis of contract changes made within regional MSAs to understand changes being requested and drivers.
Monitor overall IFM Soft Services global performance.
This role is responsible for developing globally standardized and consistent FM services within a region.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits