"Fly Away" Field Service Representative

CACI•Sterling, VA

37d

About The Position

As a local “Fly-Away” Field Service Representative (FSR) you will be responsible for providing technical support for our deployed and local ‘factory’ signal processing systems. You will support tasks in both CONUS and OCONUS locations. This role requires the ability to “fly” on short notice to assist with maintaining any one of our several deployed systems around the globe. Tasks include regularly scheduled maintenance activities, hands-on troubleshooting hardware issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments. Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper documentation. In this role, you must maintain flexibility in mission expectations and requirements and be able to follow through on various tasks that are required to keep existing and future systems online and functioning properly.

Requirements

Ability to troubleshoot complex hardware and network issues
Experience maintaining hardware systems, including cable repair
Linux System Administration
CompTIA Security+ certification, or obtain within 90 days of hire
Physically able to regularly deploy, travel and conduct the physical actions necessary to include lifting, racking and stacking equipment (70+ lbs)
Active TS required, must be SCI eligible

Nice To Haves

Prior Military or DoD experience
Previous experience as a traveling Field Support Representative
Experience maintaining servers, network and/or communication equipment
SIGINT background
College Degree or applicable technical certifications

Responsibilities

Remotely monitor health and status of deployed OCONUS systems
Support logistics operations and aide with asset management responsibilities
Assist with management of spare pools to ensure availability and accountability
Escalate any hardware issues or system outages to leadership immediately
Assist with ticket management, and track all known hardware issues within Jira ticketing system
Perform preventative maintenance checks and services (PMCS)
Conduct hardware replacements and/or upgrades
Monitor and maintain system hardware and software
Troubleshoot any technical problems or issues to determine possible solutions
Conduct and/or assist local unit with site surveys (for future system installation)
Conduct refresher training for operators, when necessary
Support customer operations and system administrator personnel

Benefits

We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
healthcare
wellness
financial
retirement
family support
continuing education
time off benefits