"Fly Away" Field Service Representative

CACI International • Sterling, VA

42d

About The Position

As a local “Fly-Away” Field Service Representative (FSR) you will be responsible for providing technical support for our deployed and local ‘factory’ signal processing systems. You will support tasks in both CONUS and OCONUS locations. This role requires the ability to “fly” on short notice to assist with maintaining any one of our several deployed systems around the globe. Tasks include regularly scheduled maintenance activities, hands-on troubleshooting hardware issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments. Additional duties include administratively tracking FSR-related tasks in our ticketing system for proper documentation. In this role, you must maintain flexibility in mission expectations and requirements and be able to follow through on various tasks that are required to keep existing and future systems online and functioning properly.

Requirements

• Ability to troubleshoot complex hardware and network issues
• Experience maintaining hardware systems, including cable repair
• Linux System Administration
• CompTIA Security+ certification, or obtain within 90 days of hire
• Physically able to regularly deploy, travel and conduct the physical actions necessary to include lifting, racking and stacking equipment (70+ lbs)

Nice To Haves

• Prior Military or DoD experience
• Previous experience as a traveling Field Support Representative
• Experience maintaining servers, network and/or communication equipment
• SIGINT background
• College Degree or applicable technical certifications

Responsibilities

• Remotely monitor health and status of deployed OCONUS systems
• Support logistics operations and aide with asset management responsibilities
• Assist with management of spare pools to ensure availability and accountability
• Escalate any hardware issues or system outages to leadership immediately
• Assist with ticket management, and track all known hardware issues within Jira ticketing system
• Perform preventative maintenance checks and services (PMCS)
• Conduct hardware replacements and/or upgrades
• Monitor and maintain system hardware and software
• Troubleshoot any technical problems or issues to determine possible solutions
• Conduct and/or assist local unit with site surveys (for future system installation)
• Conduct refresher training for operators, when necessary
• Support customer operations and system administrator personnel

Benefits

• We’ve been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree