(Fluent English and Russian) Customer Support Consultant, crypto (remote)

SupportYourApp • GA

115d

About The Position

Join our team as a Customer Support Consultant at a leading innovative financial technology platform and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Requirements

• Excellent English and Russian language (at least C1 for both spoken and written)
• Experience in customer service
• Personal or professional experience in crypto is a must
• Experience providing support via live chats
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

• A strong interest in innovative financial technologies or prior experience in financial industry or payment processing
• Experience with CRM systems

Responsibilities

• Provide exceptional customer support in the blockchain sector via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

What This Job Offers

• Number of Employees: 1-10 employees