Flow Cytometer Systems Field Service Engineer

Technical Data • North Reading, MA

302d

About The Position

We are looking for a skilled and motivated Flow Cytometer Systems and Cell Sorting equipment Field Service Engineer to join our team. In this role, you will provide exceptional technical support and repairs, troubleshooting Cytometry Systems and accessory equipment in clinical settings. You will collaborate closely with healthcare professionals to ensure our systems perform optimally and reliably.

Requirements

• Associate Degree in Biomedical Engineering or equivalent desired.
• Comprehensive PC skills (e.g., experience with Microsoft Windows and Office software applications).
• 1 year experience within an engineering, medical, or science-related environment preferred.
• At least 2-3 years of experience in a servicing role and customer-facing role experience.
• Solid technical knowledge and experience in engineering fundamentals.
• Excellent written and verbal communication and documentation skills.
• Strong problem-solving and troubleshooting skills.
• Ability to express sympathy, empathy, and patience.

Nice To Haves

• Experience with data gathering and service goal monitoring.
• Familiarity with automation systems and robotics.
• Strong work ethic with proven dependability.
• Logical problem solver able to work independently.

Responsibilities

• Perform onsite installation, modification and maintenance of flow cytometer systems and Cell Sorting equipment.
• Install instruments at customer facilities, ensuring full functionality according to specifications.
• Provide installation, diagnosis and repair services on a wide array of laboratory instrumentation.
• Document and record repair information, including work orders, analyzer information, and updates, in accordance with SOP timelines and regulatory requirements.
• Analyze, review, and inspect findings to determine the source of problems via telephone and/or on-site; perform troubleshooting to repair or replace necessary parts.
• Coordinate problem resolution to expedite repairs, minimize downtime, and drive customer satisfaction.
• Serve as a communication link between the customer and the company to ensure effective service.
• Manage company resources and equipment, such as parts, tools, and trunk stock, effectively.
• Drive high-level customer satisfaction through successful completion of field service duties and responsibilities.
• Actively support change initiatives to improve efficiency, productivity, and the execution of business commitments.

Benefits

• Formal programs on leadership and professional development.
• Global Life Empowerment Assistance Program.
• Participation in internal, peer-led inclusive communities and activities.
• Opportunities for networking with new co-workers through onboarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Associate degree