About The Position

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Medicaid Eligibility Specialist performs verification of benefits and obtains authorizations in accordance with all state, federal and third party payor contractual requirements.

Requirements

  • High School Diploma or GED
  • Minimum of one (1) year of medical billing and collection or office experience
  • Employees working at PACE, certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.
  • Ability to prioritize and multi-task independently with little guidance
  • Must be self-motivated and service oriented
  • Excellent written and verbal communication skills
  • Accurate typing and data entry skills
  • Satisfactorily complete competency requirements for this position.

Nice To Haves

  • Knowledge of third party billing and state and federal collection regulations preferred

Responsibilities

  • Scans admissions for patients without insurance and files Medicaid applications
  • Coordinates with families, social workers, patients, etc.
  • Performs insurance benefit verification for all payors.
  • Obtains authorization as required by plan benefit.
  • Processes incoming correspondence from payors.
  • Resolves any issues with coverage and escalates complicated issues to the Supervisor.
  • Ensures timely, complete and accurate processing of benefit information.
  • Prepares monthly nursing home room and board invoices.
  • Collaborates with Medicaid Eligibility Vendor to obtain Medicaid eligibility.
  • Obtains patient responsibility payment as needed.
  • Performs other duties as assigned.
  • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
  • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
  • Comply with Company policies, procedures and standard practices.
  • Observe the Company's health, safety and security practices.
  • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
  • Use resources in a fiscally responsible manner.
  • Promote the Company through participation in community and professional organizations.
  • Participate proactively in improving performance at the organizational, departmental and individual levels.
  • Improve own professional knowledge and skill level.
  • Advanced electronic media skills.
  • Support Company research and educational activities.
  • Share expertise with co-workers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
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