Floral Manager

Albertsons Companies • Rowlett, TX

4h • Onsite

About The Position

Duties and Responsibilities Customer Service & Department Leadership
Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.
Assist customers by making product suggestions and engaging in suggestive selling techniques (telephone, intercom, and one‑on‑one interactions).
Answer and respond to incoming calls; resolve customer complaints and notify the Store Director as needed.
Take special orders from customers in person or by phone.
Plan daily operations and monitor production processes in alignment with company procedures and profitability goals.
Floral Merchandising, Design & Product Standards
Order balloons, helium tanks, plants, flowers, accessories, and supplies; ensure freshness, quality, and variety.
Respond to special‑occasion merchandising needs, sales trends, ads, seasonal promotions, and customer feedback.
Upgrade plants, create bows, inflate balloons, and prepare floral bouquets.
Produce floral designs in accordance with company standards.
Maintain department standards for floral upgrades, balloon upgrades, and candy arrangements.
Assist floral designers and sales employees with their tasks.
Ensure proper code dating is enforced for all department products.
Inventory, Stocking & Ordering
Prepare sales and inventory reports; conduct physical inventory every 4 weeks.
Perform receiving duties including breaking down loads, verifying orders via invoices, inspecting product quality, reporting shortages, stocking, and rotating merchandise.
Follow temperature, storage, packaging, and handling guidelines for all indoor/outdoor plants, shrubs, flowers, and cut floral product.
Maintain accurate department records and process administrative paperwork.
Control shrink and manage department costs.
Team Leadership, Scheduling & Training
Monitor employee productivity and evaluate overall performance.
Maintain knowledge of all department duties, including opening and closing procedures.
Schedule, supervise, train, and assign duties to department employees.
Train employees on store policies, sales techniques, and record‑keeping procedures.
Identify employees with high potential for advancement.
Initiate personnel actions such as interviews, transfers, promotions, and disciplinary actions.
Maintain working knowledge of company policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook.
Equipment & Operational Standards
Implement proper product preparation techniques.
Safely use and operate equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, stem cutters, choppers, wire, hot glue guns, spray paint, heat‑sealing machines, and helium tanks.
Ensure proper pricing and signage.
Ensure safety, cleanliness, and sanitation of the work area, cooler, equipment, and display areas, including code‑date compliance.
Implement emergency procedures in the event of equipment or computer software malfunctions.
Comply with all workplace safety rules and regulations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.
• Assist customers by making product suggestions and engaging in suggestive selling techniques (telephone, intercom, and one‑on‑one interactions).
• Answer and respond to incoming calls; resolve customer complaints and notify the Store Director as needed.
• Take special orders from customers in person or by phone.
• Plan daily operations and monitor production processes in alignment with company procedures and profitability goals.
• Order balloons, helium tanks, plants, flowers, accessories, and supplies; ensure freshness, quality, and variety.
• Respond to special‑occasion merchandising needs, sales trends, ads, seasonal promotions, and customer feedback.
• Upgrade plants, create bows, inflate balloons, and prepare floral bouquets.
• Produce floral designs in accordance with company standards.
• Maintain department standards for floral upgrades, balloon upgrades, and candy arrangements.
• Assist floral designers and sales employees with their tasks.
• Ensure proper code dating is enforced for all department products.
• Prepare sales and inventory reports; conduct physical inventory every 4 weeks.
• Perform receiving duties including breaking down loads, verifying orders via invoices, inspecting product quality, reporting shortages, stocking, and rotating merchandise.
• Follow temperature, storage, packaging, and handling guidelines for all indoor/outdoor plants, shrubs, flowers, and cut floral product.
• Maintain accurate department records and process administrative paperwork.
• Control shrink and manage department costs.
• Monitor employee productivity and evaluate overall performance.
• Maintain knowledge of all department duties, including opening and closing procedures.
• Schedule, supervise, train, and assign duties to department employees.
• Train employees on store policies, sales techniques, and record‑keeping procedures.
• Identify employees with high potential for advancement.
• Initiate personnel actions such as interviews, transfers, promotions, and disciplinary actions.
• Maintain working knowledge of company policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook.
• Implement proper product preparation techniques.
• Safely use and operate equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, stem cutters, choppers, wire, hot glue guns, spray paint, heat‑sealing machines, and helium tanks.
• Ensure proper pricing and signage.
• Ensure safety, cleanliness, and sanitation of the work area, cooler, equipment, and display areas, including code‑date compliance.
• Implement emergency procedures in the event of equipment or computer software malfunctions.
• Comply with all workplace safety rules and regulations.

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay and retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees