Floral Designer

Hy-Vee • Blue Springs, MO

74d

About The Position

As a Floral Designer at Hy-Vee, you will create floral arrangements at the request of customers and fulfill necessary merchandising needs. You will take floral orders both in person and over the telephone, and operate as a lead with the floral clerks. This position requires a commitment to providing excellent customer service and maintaining a friendly and professional demeanor at all times.

Requirements

• High School diploma or three years of similar or related work experience.
• Ability to solve practical problems and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another.

Nice To Haves

• Experience in floral design or related field.
• Knowledge of floral products, care and handling, and plant and flower identification.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Greets customers in a friendly manner and makes an effort to learn their names.
• Assists customers by escorting them to products, securing out-of-reach items, and loading or unloading heavy items.
• Answers the telephone promptly and provides friendly, helpful service.
• Works with co-workers as a team to ensure customer satisfaction.
• Cleans, processes, and cuts flowers appropriately.
• Responsible for the department in the absence of the Manager or Assistant Manager.
• Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.
• Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
• Fills customer orders completely and creates floral arrangements in a timely manner.
• Ensures floral products are fresh in the shop and throughout the store.
• Cleans the floral area and takes special requests for products.
• Counsels customers regarding plants and floral care.
• Identifies key areas to place specials within the store.
• Operates as a lead with the floral clerks, training them on designs and telephone orders.
• Orders flowers and supplies daily or as needed with direction from the Floral Manager.
• Handles customer issues and product problems.
• Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Benefits

• Employee discounts
• Flexible scheduling
• Health insurance options
• Paid time off

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees