Floral Designer

Hy-Vee•Council Bluffs, IA

1d•Onsite

About The Position

The Floral Designer creates floral arrangements at the request of customers and fulfills necessary merchandising needs. This role involves taking floral orders in person and over the telephone, and operating as a lead with floral clerks. Key responsibilities include providing prompt, efficient, and friendly customer service, working as a team to ensure customer satisfaction, and maintaining a pleasant work environment. The designer is responsible for the department in the absence of the Manager or Assistant Manager, processing various types of floral orders (FTD, interstore, Teleflora, Internet), and managing product inventory, including caring for damaged items and replacing them as needed. They ensure the freshness of floral products throughout the shop and store, clean the floral area, and handle special product requests. The position also involves counseling customers on plant and floral care, identifying key areas for product specials, ordering flowers and supplies under the direction of the Floral Manager, and resolving customer issues. The Floral Designer must understand floral products, their care and handling, plant and flower identification, and be able to explain product requirements to customers. Additional duties include unloading trucks, placing products in appropriate storage, replenishing merchandise, and carefully wrapping flowers. The role also encompasses delivering products, offering arrangement ideas for various occasions, staying updated with industry trends, assisting with in-store events, and supporting other store areas as needed.

Requirements

Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
High School or three years of similar or related work experience.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Cleans, processes, and cuts flowers appropriately.
Responsible for department in absence of Manager, or Assistant Manager.
Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.
Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.
Ensures floral products are fresh in the shop and throughout the store.
Cleans the floral area.
Takes special requests for product either in person or over the telephone.
Counsels customers regarding plants and floral care.
Identifies key areas to place specials within the store.
Operates as a lead with the floral clerks (e.g. trains and simple designs and how to take telephone orders, etc.).
Orders flowers and supplies daily or as needed with the direction of the Floral Manager.
Works with customer issues and product problems.
Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers.
Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
Wraps flowers and is careful not to damage.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Delivers product as necessary.
Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).
Reads industry references, listens to floral experts, and remains open to new ideas.
Helps with and may decorate in store events.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities.
Has the authority to recommend disciplinary actions.