Floral Designer

Hy-Vee • Shakopee, MN

282d • $14 - $17

About The Position

At Hy-Vee our people are our strength. We promise 'a helpful smile in every aisle' and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Floral Designer creates floral arrangements at the request of customers and fills necessary merchandising needs. This position takes floral orders in person and over the telephone and operates as a lead with the floral clerks.

Requirements

• High School diploma or three years of similar or related work experience.
• Ability to solve practical problems and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another.
• Ability to guide people and provide basic direction.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Greets customers in a friendly manner and makes an effort to learn customers' names.
• Assists customers by escorting them to products, securing out-of-reach products, and loading or unloading heavy items.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction.
• Cleans, processes, and cuts flowers appropriately.
• Responsible for department in absence of Manager or Assistant Manager.
• Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.
• Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
• Fills customer orders completely and creates floral arrangements at their request.
• Ensures floral products are fresh in the shop and throughout the store.
• Takes special requests for product either in person or over the telephone.
• Counsels customers regarding plants and floral care.
• Identifies key areas to place specials within the store.
• Orders flowers and supplies daily or as needed with the direction of the Floral Manager.
• Works with customer issues and product problems.
• Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
• Wraps flowers carefully to avoid damage.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Benefits

• Anticipated hourly starting wage of $14.00 to $17.50 depending on experience.

What This Job Offers

• Industry: Food and Beverage Retailers
• Education Level: High school or GED