Floral Designer

Hy-Vee • Marion, OH

299d

About The Position

At Hy-Vee, our people are our strength. We promise 'a helpful smile in every aisle' and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Floral Designer creates floral arrangements at the request of customers and fills necessary merchandising needs. This position involves taking floral orders in person and over the telephone, and operating as a lead with the floral clerks.

Requirements

• High School diploma or three years of similar or related work experience.
• Ability to solve practical problems with a variety of variables.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another.
• Ability to guide people and provide basic direction.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Cleans, processes, and cuts flowers appropriately.
• Responsible for department in absence of Manager or Assistant Manager.
• Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.
• Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
• Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.
• Ensures floral products are fresh in the shop and throughout the store.
• Cleans the floral area.
• Takes special requests for product either in person or over the telephone.
• Counsels customers regarding plants and floral care.
• Identifies key areas to place specials within the store.
• Orders flowers and supplies daily or as needed with the direction of the Floral Manager.
• Works with customer issues and product problems.
• Understands the basics of floral products, care and handling, plant and flower identification.
• Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
• Wraps flowers carefully to avoid damage.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

What This Job Offers

• Industry: Food and Beverage Retailers
• Education Level: High school or GED