FLORAL/DEPT LEADER

Kroger • Manitowoc, WI

83d

About The Position

The Floral Department Manager is responsible for implementing all company and division policies to achieve maximum sales and profits in the Floral department. This role requires modeling and demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The manager will work weekends and holidays as needed and must possess effective written and verbal communication skills. The ability to make intelligent decisions quickly and strong organizational skills are essential. The manager should be able to handle stressful situations tactfully and calmly, making a positive impression on associates and customers. A thorough understanding of all key components of department operations, including floral arrangement and care of plants and cut flowers, is required.

Requirements

• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong organizational skills and proficiency in Florist Transworld Delivery computer systems.
• Ability to handle stressful situations calmly and positively.
• Understanding of floral arrangement and care of plants and cut flowers.
• Ability to work cooperatively in a high-paced environment.
• Ability to manage conflict in a nonconfrontational manner.
• Ability to act with honesty and integrity regarding customer and business information.

Nice To Haves

• Prior floral experience.
• Supervisory skills.
• Past work record reflecting dependability and integrity.

Responsibilities

• Implement company and division policies to maximize sales and profits in the Floral department.
• Model and demonstrate core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Develop maximum customer relations through personal example of friendliness and courtesy.
• Handle customer complaints perceptively and effectively.
• Supervise and coach direct reports in their duties, completing performance reviews and providing feedback.
• Plan, organize, direct, and control the activities of the Floral Department.
• Direct the receiving, storing, pricing, and merchandising of all floral products.
• Order supplies to maintain adequate stock and guard against waste and pilferage.
• Maintain and submit required records and reports effectively.
• Analyze all aspects of the Floral Department and make recommendations for improvements.
• Promote and implement company initiatives and process improvements positively.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers