Floral Department Manager

Hy-Vee • Charles City, IA

116d

About The Position

Job Title: Floral Department Manager Department: Floral FLSA: Non-Exempt General Function: Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price.

Requirements

• High School diploma or over three years of related work experience preferred.
• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Understands and processes FTD, interstore, Teleflora orders, and Internet orders.
• Determines department goals with store director or manager of perishables.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues.
• Figures retail pricing and ensures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Conducts inventory of the department and controls inventory levels.
• Plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: High school or GED