Floral Department Manager

Hy-Vee • Raytown, MO

1d • Onsite

About The Position

The Floral Department Manager sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. This role coordinates the delivery of the freshest and best quality product at a competitive retail price. Key responsibilities include maintaining a positive attitude, fostering a friendly atmosphere, and providing prompt, courteous, and efficient service to customers. The manager is responsible for recruiting, hiring, training, supervising, disciplining, and evaluating all department employees. They also handle FTD, interstore, Teleflora, and Internet orders, determine department goals, establish weekly work schedules and daily work plans, and inspect signage and displays. Other duties involve ordering product, communicating with employees, resolving customer issues, figuring retail pricing, overseeing bookkeeping, analyzing sales trends, preparing ad projections, writing ads, conducting inventory, planning displays and promotions, and ensuring proper product storage and equipment maintenance. The manager also ensures competitive pricing, attends meetings, works in the sales area, unloads trucks, and assists in other store areas as needed. Supervisory responsibilities include instructing, assigning, reviewing, and planning work for others, maintaining standards, coordinating activities, allocating personnel, addressing employee problems, selecting new employees, approving discipline, and recommending transfers, discharges, and wage increases.

Requirements

• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
• High School education.

Nice To Haves

• Over three years of related work experience.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Understands and processes FTD, interstore, Teleflora orders, and Internet orders.
• Determines department goals with store director or manager of perishables.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues.
• Figures retail pricing and ensures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Conducts inventory of the department and controls inventory levels.
• Plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Ensures pricing is competitive in the market area.
• Attends meetings and seminars and participates in continuing education.
• Fills displays and works in the sales area.
• Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.
• Performs departmental duties as needed.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.
• Instructs, assigns, reviews and plans work of others.
• Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
• Has the authority to approve employee discipline.
• Has the authority to recommend employee transfer, discharge, and wage increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees