Floral Clerk

Hy-Vee, Inc.•Cottage Grove, MN

19h•Onsite

About The Position

The Floral Clerk provides prompt, efficient and friendly customer service. This role involves creating beginning levels of design work for floral arrangements and fulfilling necessary merchandising needs. The clerk assists customers with placing orders, completes associated paperwork, prepares daily delivery lists, and handles deliveries. Core competencies include partnerships, growth mindset, results-oriented approach, customer focus, and professionalism. The position emphasizes a commitment to supporting customers and co-workers to ensure satisfaction and a pleasant work environment.

Requirements

Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Less than High School or six months or less of similar or related work experience.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
Assists customers with placing orders over the phone or in person and completes the paperwork involved with a floral order.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Prepares, finishes, and replenishes product as necessary, including small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, and other flowers, balloons and balloon bouquets, and bows for floral arrangements and plants.
Waters plants.
Prepares daily delivery list.
Sends and retrieves FTD, Teleflora, and orders over the computer.
Reviews the status and appearance of floral products for freshness.
Anticipates product needs for the department on a daily basis.
Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
Checks in product, puts product away, and may process invoices.
Ensures work area is always clean and neat including coolers, counters, floor, sink, etc.
Runs the department registers and receives payment, makes change, etc., where applicable.
Removes trash in a timely manner.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Orders product and supplies as necessary.
Prices products for customers as necessary.
Delivers orders as needed.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.