Floral Clerk

Hy-Vee, Inc.•Coralville, IA

1d•Onsite

About The Position

The Floral Clerk at Hy-Vee is responsible for providing prompt, efficient, and friendly customer service, embodying the company's commitment to “a helpful smile in every aisle.” This role involves creating basic floral designs and arrangements, managing merchandising needs, and assisting customers with orders both in person and over the phone, including completing necessary paperwork. The clerk also handles deliveries and prepares delivery lists. Key competencies for this position include fostering partnerships, maintaining a growth mindset, being results-oriented, customer-focused, and demonstrating professionalism.

Requirements

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Less than High School or six months or less of similar or related work experience.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
Assists customers with placing orders over the phone or in person and completes the paperwork involved with a floral order.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Prepares, finishes, and replenishes product as necessary, including but not limited to: small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, and other flowers, balloons and balloon bouquets, and bows for floral arrangements and plants.
Waters plants.
Prepares daily delivery list.
Sends and retrieves FTD, Teleflora, and orders over the computer.
Reviews the status and appearance of floral products for freshness.
Anticipates product needs for the department on a daily basis.
Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
Checks in product, puts product away, and may process invoices.
Ensures work area is always clean and neat including but not limited to: coolers, counters, floor, sink, etc.
Runs the department registers and receives payment, makes change, etc., where applicable.
Removes trash in a timely manner.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Orders product and supplies as necessary.
Prices products for customers as necessary.
Delivers orders as needed.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.