FLORAL/ASST DEPT LEADER

Kroger • Memphis, TN

122d

About The Position

Assist Floral Hub Manager in implementing all company and division policies to achieve maximum sales and profits in the Floral department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

• Minimum willingness to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations.
• Working knowledge of floral arrangement and care of plants and cut flowers.
• Adept at communication with employees, customers, and supervision.

Nice To Haves

• Past work record reflects dependability and integrity.
• Prior Floral experience.
• Supervisory skills.

Responsibilities

• Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
• Be perceptive and handle customer complaints.
• Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery.
• Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.
• Provide active support of our Customer 1st culture.
• Assist Department Manager in planning, organizing, directing and controlling the activities of the Floral Department.
• Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
• Maintain effective and good house cleaning in all areas.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers