Floral and Gift Customer Specialist - Part Time

Mackenthun Supermarket Inc•Waconia, MN

About The Position

Join our team part time and provide a warm and welcoming experience for guests exploring Mackenthun’s Floral and Gift selections. This role focuses on exceptional customer service, product knowledge, and gift presentation while supporting store events and daily department operations.

Requirements

Prior customer service or retail experience preferred
Friendly, helpful, and confident in engaging with guests
Strong attention to detail and follow through
Frequent standing, bending, and lifting up to 40 pounds
Use of point-of-sale systems, phones, and packing tools
Extended periods in refrigerated environments
Use of floral tools and exposure to cleaning agents
Flexible schedule that may include evenings, weekends and holidays

Responsibilities

Greet customers and assist with selecting floral arrangements, plants, and gifts for every occasion
Provide product recommendations based on customer preferences and occasion type
Answer phones, take orders, and ensure all order details are accurate and fulfilled in a timely manner
Handle returns or concerns with a service-first approach that builds lasting customer relationships
Process and re-cut flowers, perform quality control and water plants to maintain freshness and display standards
Maintain well-stocked displays of floral gifts, candles, plush, balloons, and accessories
Assist in creating themed gift bundles and seasonal displays
Help prepare and stage daily floral deliveries
Collaborate with team members during peak seasons and events
Maintain cleanliness and organization in work and retail areas
Wrap, package, and present floral and gift items attractively for pickup and delivery