Flooring Sales Representative

Nebraska Furniture Mart•Des Moines, IA

About The Position

This is not your typical sales job! A career in sales at NFM means helping our loyal customers create a home that they love. As NFM’s Sales Representative, you will provide world class service to NFM customers by using Ten Steps of the Sales and performing the following duties. Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that’s what we love.

Requirements

High School Diploma or GED preferred
Excellent communication skills
Professional, neat and clean-cut appearance
High degree of self-motivation and project positive attitude
Customer centric and enjoys serving others
Ability to establish rapport and develop trust with customers
Ability to enter data quickly and accurately
Ability to use MS Office applications and navigate the internet
English/Spanish bilingual speakers preferred
Pre-employment screening includes, but isn’t limited to, criminal background check

Responsibilities

Monitor Constantly circulate the sales floor and greet customers in a timely manner. Avoid “grouping” or other behaviors that prevent effective greetings
Manage Identify and resolve all post-order problems quickly and efficiently. Partner with other sales staff or customer care teams whenever necessary to ensure prompt and thorough problem resolution
Plan Maximize the sales process. Achieve all sales targets and goals as assigned by the Sales Manager, including sales volume, gross margin%, add-on sales and returned merchandise
Assist Use all existing tools, such as catalogs, internet, workshops, etc. to acquire expert knowledge of the assigned product lines
Collaborate Support the department’s management staff. Demonstrate teamwork at all times with all NFM work groups
Assist website customers with determining needs and providing product and/or policy information
Manage Efficiently manage the chat session. If the chat session becomes excessive, recommend a reply via telephone
Collaborate Research and assist Online admins with Online customer orders that are delayed or past due on their pickup dates
Manage multiple chat sessions at one time
Coordinate Utilize internal resources to gather requested information or to find a solution/response for the customer

Benefits

Same day pay - access to your earned pay on-demand, when you need it the most
Competitive pay - generous annual increases up to 7%
Inclusive culture – Because everyone who works or shops at NFM should feel right at home
Health, dental, vision, life Insurance, short and long term disability
Paid holidays (upon hire) and paid time off (after 90 days)
Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
Virtual and in-person career development opportunities at all levels
Paid community volunteer opportunities
Tuition Reimbursement
You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option