Flooring Sales & Customer Experience Specialist

Deep End Talent Strategies • Indianapolis, IN

1d • Onsite

About The Position

We are seeking a customer-focused In-Store Sales & Customer Experience Specialist to join our Indianapolis location. This role is responsible for assisting walk-in customers, managing incoming leads, preparing estimates and proposals, and maintaining consistent follow-up with prospects. The ideal candidate is organized, detail-oriented, and committed to delivering an exceptional customer experience while helping drive revenue growth. This is a full-time, in-store role with the following schedule: Monday – Thursday: 9:00 AM – 6:00 PM Friday: 9:00 AM – 5:00 PM Every Other Saturday: 10:00 AM – 4:00 PM

Requirements

• Strong customer service and communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple leads and follow-up tasks consistently
• Comfortable learning and using internal software systems
• Professional demeanor for both in-store and in-home customer interactions
• Interest in product knowledge, design, and home improvement environments is preferred

Nice To Haves

• Sales experience is helpful but not required; candidates with 1-2 years of sales or customer-facing experience are preferred
• Interest in product knowledge, design, and home improvement environments

Responsibilities

• Assist and engage with walk-in customers in the showroom
• Respond promptly to incoming leads and inquiries
• Prepare estimates and proposals for prospective customers
• Maintain consistent follow-up with prospects who have not yet closed
• Maintain detailed, organized client records
• Support revenue growth through disciplined follow-up and excellent customer service
• Learn and utilize internal software systems for accurate estimating, order processing, and client management
• Occasionally visit customers’ homes to assist with product selection and take measurements for accurate estimates
• Maintain a professional presentation and attention to detail during in-home visits
• Continue developing product knowledge, installation understanding, and design expertise during downtime
• Contribute ideas and content to support social media and marketing initiatives

Benefits

• Competitive compensation package
• Eligibility for participation in the company bonus pool following the trial period, providing additional earning potential based on company performance
• Medical, Dental, Vision insurance
• PTO
• Retirement + Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed