Floor Supervisor - Full Time

TerrAscend•New Philadelphia, OH

About The Position

Ratio Cannabis, part of the TerrAscend Cannabis family is on a mission to become the leader in the cannabis segment for Cultivation, Processing, and Provisioning. We strive for the highest standards in social responsibility and ethical business practices. The company's world-class cannabis team produces indoor cannabis that is grown in small batches with a focus on premium quality. This position is responsible for assisting the store management with meeting store objectives and helping provide ways to increase revenue and customer loyalty. The ideal candidate can navigate between all roles within the store, is responsible, reliable, and possesses strong leadership skills. The key holder position is designed for emergency situations, such as during a COVID-19 outbreak, to support store management. All benefits-eligible employees are provided the following benefits: Employee Discount (all employees eligible) Paid-Time-Off (varies by State, please ask your Recruiter for more info) Health, vision, and dental insurance 98Point6 (remote primary care) 401k with 4% matching (100% vested immediately) Employee Assistance Program Paid Parental Leave Life Insurance Short & Long Term Disability Flexible Spending Account Wellness Program Physical Requirements (some positions vary): Able to push, pull, lift, or move a minimum of 50lbs Capable of sitting, standing kneeling, bending, squatting, and/or walking for extended periods of time Capable of using hands and fingers to touch, handle, feel and pick Ability to work with hazardous chemicals (butane, propane, etc.) following strict safety guidelines Utilize chemicals (such as bleach) to clean and maintain facility/equipment Must wear PPE (clothing protection), close-toed non-slip shoes, and optional ear/eye protection Environmental Factors: This position requires working in an environment that has a high amount of plant matter and pollen. Areas of the facility reach high/low temperatures with high humidity levels. Employees may have exposure to conditions such as dust, plant matter, and particles that affect the respiratory system, eyes, or skin, depending on department job assignments. Employees are required to wear protective gear and have the option to wear eye and ear protection. Certain areas of the facility use harsh chemicals for cleaning such as bleach and can have repetitive movements. Employees should be comfortable and capable of working under all of the above conditions.

Requirements

Must be 21 years of age or older and be able to pass a background check
High school diploma or GED required
0-2 years of retail experience required; key holder experience preferred
Trustworthy with highly confidential materials and information
Minimum two years experience in retail customer service
Superior organizational skills, detail-oriented with the ability to work independently
Ability to organize and manage multiple assignments with meticulous attention to detail and meet deadlines
Strong verbal and written communication skills
Must have a positive attitude with the ability to multitask in a fast-paced environment and maintain a team player mentality, remain calm under pressure
Trustworthy with highly confidential materials and information
Travel will be required, must have reliable transportation with a clean motor vehicle driving record (minor violations may be considered) and be available to support neighboring stores in your region and at minimum of five days if required. (Lodging will be provided).
Must be comfortable following Covid-19 precautions

Nice To Haves

Professional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred.

Responsibilities

Assist store manager in reaching all store objectives daily
Ability to oversee all cash functions and perform all duties including opening and closing procedures
Confident and making assertive decisions – the potential of being the only lead in building
Consistently monitor and encourage team members to meet the companies service standards
Proactive in solving customer concerns and escalations
Committed to ensuring customer satisfaction
Help promote a positive work environment and team morale
Comfortable training new team members, including the ability to coach on KPIs and sales goals