Floor Supervisor

BHC • Charleston, SC

1d

About The Position

The Housekeeping Supervisor at The Charleston Place, plays a critical leadership role in ensuring that all guest rooms, suites, and public spaces at the hotel meet the highest levels of cleanliness, luxury presentation, and maintenance in accordance with Forbes 5-Star standards. This position is responsible for supervising room attendants, housepersons, and public area attendants during daily operations. The ideal candidate will lead by example, provide coaching, conduct detailed inspections, and ensure an immaculate and welcoming environment that reflects refined Southern hospitality.

Responsibilities

• Supervise and coordinate the daily activities of assigned housekeeping team members, ensuring all rooms and public areas are cleaned and serviced on time and to exacting standards.
• Conduct detailed inspections of guest rooms, corridors, public spaces, and back-of-house areas to ensure cleanliness, proper setup, and Forbes-standard presentation.
• Monitor progress and reassign duties as needed based on occupancy and workflow.
• Communicate room status, out-of-order rooms, and any service issues with Front Office and Engineering in real time.
• Lead pre-shift briefings to review guest arrivals, VIPs, group blocks, special requests, and safety topics.
• Train, mentor, and support new and existing staff in cleaning techniques, equipment usage, service etiquette, and Forbes standards.
• Provide ongoing coaching and feedback; escalate any performance issues to leadership as appropriate.
• Foster a respectful, professional, and team-oriented environment with a focus on excellence.
• Respond promptly and professionally to guest requests or concerns, ensuring timely follow-up and service recovery where needed.
• Coordinate with Guest Relations and Front Office for VIP room setups, amenities, and turndown preferences.
• Verify that guestroom supplies, linens, and amenities are fully stocked and in pristine condition.
• Monitor supply usage and report inventory needs to the Housekeeping Coordinator.
• Ensure equipment is properly maintained and that safety protocols are followed at all times.
• Report any maintenance issues, damage, or lost-and-found items immediately per hotel procedures.
• Uphold strict adherence to OSHA safety regulations, chemical handling procedures, and hotel sanitation policies.
• Support emergency response efforts and ensure team members are trained in evacuation and safety protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees