Floor Supervisor

TerrAscend•Lancaster, PA

13d•Onsite

About The Position

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs. We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis. It’s a Joint Effort We believe that How We Work Together Matters. Our priority is to assemble a team that believes not just in what we do but how and why we do it. Our most successful team members know that being of service to our patients, our customers, and each other is what separates us from other organizations. Our continued success is dependent upon bringing together the brightest minds in business with best-in-class cultivation and elevated patient and customer experiences, so we continue to set the standard for the industry. Sound like weed be a good fit? Here’s where you come in. Our next full-time Floor Supervisor will provide compassionate, friendly, and professional customer services to our patients. Floor Supervisors assist our patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. To Be Blunt You will be challenged to work tactically to service our patients with care and efficiency while also serving as a Leader on Duty (LOD). One minute you will be opening the store and prepping staff for the first few customers The next minute you will be training a new employee on our POS system and Ecommerce platform And the next minute assisting a patient with a difficult question around product usage Regardless of the task, it’s critical you have strong situational awareness and EQ as you’ll work within a diverse team in the organization. Where you’ll be planted This position will be on-site in our Lancaster, PA dispensary. Our hours of operation are 9am - 8pm 7 days per week. This role will require availability during nights, weekends, and some holidays. We value diverse skillsets, talents, and experiences.

Requirements

Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
At least one (1) year of customer service, retail, or related experience preferred
Cannabis experience a plus
Must be flexible regarding work schedule, including evenings, weekends, and holidays
At least one (1) year of supervisory or leadership experience
Able to push, pull, lift, or move a minimum of 50 lbs.
Capable of sitting, standing, kneeling, bending, squatting, and/or walking for extended periods of time
Able to handle cash or card transactions with patients using an electronic processing system

Nice To Haves

Cannabis experience a plus

Benefits

Employee Discount (all employees eligible)
Paid Time Off
Health, vision, and dental insurance (with telehealth option)
401k with 4% company matching (100% vested immediately)
Employee Assistance Program
Paid Parental Leave
Life Insurance
Short & Long Term Disability
Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness .
Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
Pet Insurance – Affordable coverage options to keep your pets healthy.
Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
Disability & Life Insurance – Company-paid protection for life’s unexpected moments.