FLOOR SUPERVISOR - TABLE GAMES

Hard Rock International • Bristol, VA

79d

About The Position

Under the direction of the Pit Manager, the Floor Supervisor is responsible for providing superior service to both internal and external customers. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.

Requirements

• High School Diploma required.
• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Must be knowledgeable in all primary casino games and most secondary games.
• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Prior experience in the Gaming industry strongly preferred.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Directly supervises dealer responsibilities in accordance with the company policies and procedures.
• Responsibilities include training team members, planning, assigning, and directing work.
• Appraising performance, rewards, and disciplining team members.
• Addressing complaints and resolving problems.
• Rating and tracking guests play.
• Assist guests in obtaining a marker.
• Making sure buy-ins are correct. Insures adherence to all gaming regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED