FLOOR SUPERVISOR - TABLE GAMES

Hard Rock International (USA), Inc. • Rockford, IL

109d

About The Position

Under the direction of the Assistant Casino Operations Manager, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for building relationships with players and acts as a mentor to team members to build their player development skills. Manages staff and resources, related to Table Game Operations, on an assigned shift ensuring compliance with established regulations.

Requirements

• High School Diploma required.
• Three years table games experience required.
• Two years in a Dual-Rated management level capacity or above is preferred.
• Must be knowledgeable in all primary casino games and most secondary games.
• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board.
• Must successfully pass background check.
• Must be twenty-one (21) years of age.
• Prior experience in the Gaming industry strongly preferred.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Directly supervises dealer responsibilities in accordance with the company policies and procedures.
• Develop Table Games team members to provide superior service to our guests.
• Responsibilities include training team members, planning, assigning, and directing work.
• Interviews and makes hiring decisions to fill open positions.
• Appraising performance, rewards, and disciplining team members.
• Addressing complaints and resolving problems.
• Rating and tracking guests play.
• Assist guests in obtaining a marker.
• Making sure buy-ins are correct. Insures adherence to all IGB gaming regulations and statues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees