Floor Supervisor, Table Games

San Manuel • Highland, CA

122d

About The Position

Under the direction of the Manager, Pit, the Supervisor, Floor Table Games is responsible for supervising the activity of all table games, ensuring the gaming activity and dealing procedures comply with table games policies and procedures. The Supervisor, Floor Table Games may conduct a variety of casino games along with providing prompt and courteous service to all gaming patrons.

Requirements

• High school diploma or GED required.
• Minimum one (1) year of Gaming experience related to Table Games with knowledge of all major games including Blackjack, Roulette, Baccarat, and Pai Gow Poker, or completion of the internal training program required.

Nice To Haves

• Ability to make gambling-related decisions and deal with a variety of variables in situations where conflicting information exists.
• Good motivator of people.
• Good communication and people skills.
• Ability to work under pressure and deal with difficult customers.
• Must be versatile and able to focus on more than one thing at a time.
• Ability to handle stressful situations in a calm and composed manner.

Responsibilities

• Supervises the operations of the games in their section.
• Monitors the games, players, and dealers to ensure maximum game protection.
• Ensures that all gaming policies, rules, and procedures are adhered to.
• Verifies and awards jackpots and other promotional winners.
• Accurately tracks the table drop and monitors player wins and table wins/losses.
• Corrects errors on the games and makes game-related decisions.
• Supervises the work of the team members under their authority and evaluates their performance.
• Assists with dealer rotations and breaks.
• Greets guests in a courteous and friendly manner.
• Ensures that all guests receive a high level of quality service.
• Explains and interprets the rules of the games to guests.
• Deals effectively with guest problems/complaints.
• Maintains the proper chip inventory for all tables and determines the need for fills/credits.
• Understands and adheres to all Title 31 procedures.
• Fills out various work-related forms including Title 31, and multiple transaction logs.
• Coordinates and schedules the opening and closing of all games.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED