Floor Supervisor-Store 81, Sapulpa, OK

ACE Hardware-posted 10 months ago
$13 - $15/Yr
Full-time • Entry Level
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The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.

  • Project a positive representation of Westlake Ace Hardware.
  • Proactively assist customers in solving problems.
  • Greet customers entering and throughout the store.
  • Thank customers when finished and when they are leaving the store.
  • Project a friendly, outgoing demeanor; work well with customers as well as associates.
  • Ensure all calls and pages are answered promptly, courteously and effectively.
  • Handle customer complaints.
  • Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.
  • Possess excellent product knowledge and knowledge of store layout and location of products.
  • Ensure a positive, professional and safe work environment for all associates.
  • Supervise the 'general operations' of the entire store.
  • Responsible for opening and closing the store.
  • Assist with the implementation of Store Support Center programs.
  • Help ensure successful Loss Prevention, Safety and Internal Audits.
  • Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
  • Communicate any operational or managerial issues to the General Manager in a timely manner.
  • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
  • Help ensure that weekly price changes and label updates are completed timely and accurately.
  • Assist with all cashiering functions including training, maintenance, audits, and reports.
  • Help ensure forklift operations and receiving is completed in a safe and efficient way.
  • Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
  • Assist with maintenance of back stock levels.
  • Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
  • Assist with merchandise resets throughout the store.
  • Assist to ensure all signage is current in the store.
  • Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
  • Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
  • Lead by example; be approachable by all associates and customers.
  • Assist in training of all associates.
  • Participate in store meetings.
  • Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
  • Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.
  • High School or GED equivalent.
  • Previous retail management experience preferred.
  • Hardware experience preferred.
  • Standing, walking, lifting (up to 25lbs) and climbing.
  • Advancement Opportunities
  • Competitive Wages
  • Incentive Award Programs
  • Vacation Pay
  • Sick Pay
  • Paid Holidays
  • Bereavement Pay
  • Helping Hands
  • 401(k) with Company Match
  • Benefits (Medical/Dental/Vision & More)
  • Associate Assistance Program
  • Life Insurance
  • Short-Term Disability Benefits
  • Training & Development
  • Recognition
  • Associate Discounts
  • Anniversary & Service Awards
  • PerkSpot
  • Talent Search Referral Bonuses
  • Community Service Involvement
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