Regal Cinemas Brandywine 16 Movie Theatre - Floor Staff $15.00

Regal Theatres•Wilmington, DE

1d•Onsite

About The Position

Team members at Regal Cinemas Brandywine 16 Movie Theatre are classified based on individual theatre needs and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees. The primary responsibility of this role is to ensure guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. All team members must act as a representative of Regal in a way that is consistent with the company's mission statement and policies, including maintaining regular and consistent attendance, handling emergency situations, performing general cleaning duties, and complying with the company dress code.

Requirements

Completion of cast certification program as a cast member and as box office cashier or progress towards completion
If assigned duties include selling/serving alcohol, complete any legally required state or local training and obtain the required certificate
If assigned duties include selling/serving alcohol, complete the Regal Responsible Beverage Server training on Regal Online University
Possess good public speaking skills
Listen effectively and respond clearly and directly
Perform calculations with speed and accuracy and identify and correct errors
Identify problems, gather relevant data and note possible causes of problems
Evaluate relevant information, recognize alternatives and reach conclusions based on evidence
Take action beyond what is necessarily called for
Perform under pressure and/or opposition
Possess excellent communication skills with customers, co-workers and management
Establish goals, budget time, and set priorities to achieve desired objectives

Responsibilities

Ensure guests receive exceptional service
Act as a representative of Regal consistent with mission statement and policies
Maintain regular and consistent attendance
Handle emergency situations when called upon
Perform general cleaning duties
Comply with company dress code
Operate POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons (Box Office)
Up sell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX) (Box Office)
Promote the Regal Crown Club program (Box Office and Concession)
Ensure tickets are sold in accordance with the MPAA rating system and company policy (Box Office)
Respond to phone calls and questions from guests (Box Office)
Operate POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory (Concession)
Operate, prepare and clean all concession related equipment (Concession)
Up sell/Suggestive sell (Concession)
Comply with all local, state and federal food safety laws (Concession)
Abide by all federal and state laws with regards to breaks and/or meal periods (Concession)
Ensure required alcohol certification and training are current where applicable (Concession)
Sell or serve alcohol if assigned duties include it and of legal age (Concession)
Read and understand training materials that will cover subjects such as sexual harassment and discrimination (Concession)
Tear tickets, collect and deposit appropriate stub, and direct patrons to their auditoriums (Usher)
Inspect backpacks and packages when applicable (Usher)
Manage crowd control and assist guests in finding seats in auditoriums when necessary (Usher)
Enforce MPAA rating system (Usher)
Conduct in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums (Usher)
Report to the management any problems, discrepancies or unusual situations that arise at the theatre (Usher)
Perform in-auditorium concession auxiliary sales as directed by management (Usher)
Clean auditoriums at the end of scheduled shows and maintain clean restrooms, lobby area, hallways and other areas outside of the auditorium (Usher)
Monitor the cleanliness and operation of theatre vending equipment (Usher)
Assist with all opening and closing duties as assigned by management (Usher)