About The Position

Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Team members must act as a representative of Regal in a way that is consistent with our mission statement and policies.

Requirements

  • Completion of cast certification program as a cast member and as box office cashier or progress towards completion required
  • Completion of any legally required state or local training for selling/serving alcohol
  • Good public speaking skills
  • Ability to perform calculations with speed and accuracy
  • Ability to identify problems and evaluate relevant information
  • Excellent communication skills with customers, co-workers, and management

Responsibilities

  • Regular and consistent attendance
  • Handling of emergency situations when called upon to do so
  • General cleaning duties
  • Compliance with our company dress code
  • Operating POS system in Box Office, including handling cash and credit transactions
  • Upselling Premium Viewing Experience (3D, RPX, IMAX)
  • Promoting the Regal Crown Club program
  • Ensuring tickets are sold in accordance with the MPAA rating system
  • Responding to phone calls and questions from guests
  • Operating POS system in Concession, including handling cash and inventory
  • Operating, preparing and cleaning concession equipment
  • Complying with food safety laws
  • Ensuring required alcohol certification and training are current
  • Tearing tickets and directing patrons as an Usher
  • Inspecting backpacks and packages
  • Managing crowd control and assisting guests in auditoriums
  • Conducting in-theatre inspections for quality and safety
  • Cleaning auditoriums and maintaining cleanliness in all areas
  • Assisting with opening and closing duties as assigned

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What This Job Offers

Industry

Motion Picture and Sound Recording Industries

Number of Employees

5,001-10,000 employees

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