Floor Person Slots Part Time (LINQ LV)

Caesars Entertainment-posted 8 months ago
Part-time
Las Vegas, NV
Accommodation
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The Slot Floor Person/Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Floor Person/Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service at all times.

  • Actively patrols assigned sections looking for opportunities to surprise and delight guests.
  • Enhances guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins.
  • Displays attentive, upbeat, and enthusiastic behavior during each and every 'Moment of Truth' interaction throughout the shift.
  • Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
  • Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out).
  • Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
  • Verifies and countersigns hand paid jackpots.
  • Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy.
  • Keeps slot areas clean, secure, and well maintained.
  • Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs.
  • Participates in slot machine upgrades and implementing new initiatives.
  • Adheres to regulatory, departmental, and company policies in an ethical manner.
  • Maintains monetary and paperwork accuracy within department standards.
  • Promotes and cross sells Caesars brand amenities and property events.
  • Increases customer base by opening new accounts through cross-selling and promoting Total Rewards.
  • One-year previous slot floor-person experience preferred.
  • Must possess a high school diploma or equivalent.
  • Must be able to mentally add, subtract and multiply large amounts of money at a rapid and accurate pace.
  • Possesses ability to understand and comply with company and departmental directives, policies and procedures.
  • Must possess excellent customer relations and communication skills, both written and verbal.
  • Must be willing to work any day of the week and any shift.
  • Must be able to get along with co-workers and work as a team.
  • Must present a well-groomed appearance.
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