Floor Operations Supervisor

Chumash Casino Resort • Santa Ynez, CA

314d • $61,104 - $76,379

About The Position

Under the direction of the Floor Operations Shift Managers, this position is responsible for supervising the activities of Slot Attendants. The Floor Operations Supervisor provides strong leadership, maintaining a high-performing, well-balanced team that delivers a high-level of guest service that is essential to the Floor Operations department.

Requirements

• High School diploma or GED certificate.
• Bachelor's Degree in Business, Marketing, or equivalent work experience.
• Two years slot experience or equivalent casino experience preferred.
• One year of supervisory experience preferred.
• Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must be 21 years of age or older.
• Must for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must also for, receive, and maintain a Tribal Key License through the State of CA Gambling Control Commission.

Nice To Haves

• Native American hiring preference applies.

Responsibilities

• Monitors floor zones, ensuring Slot Attendants respond to flashing lights and guest assistance calls while maintaining a safe and clean environment for guests.
• Handles multiple bill/ticket disputes, minor guest service issues, and 1186 procedures.
• Assists Slot Attendants in paper and bill jams when needed.
• Handles cashier cage issues including partial tickets, non-existent tickets, machine ticket verification, and entries onto log sheet at main cage.
• Oversees the processing of jackpots, ensuring accuracy and completion of appropriate tax forms, W-9s, and slot paperwork when necessary.
• Processes transactions requiring overrides.
• Monitors Team Members on floor ensuring meal books are properly filled out, CDS cards are being used properly, and all other policies are procedures are being followed.
• Identifies service breakdowns on casino floor and communicates issues to appropriate person/department.
• Handles unclaimed casino guest credits and money, following established procedures.
• Ensures that a first-class exemplary level of guest service is provided to slot guests and is maintained throughout the shift.
• Verifies payouts and hand-pays over a specified level as needed. Contacts and notifies the appropriate management for verification.
• Completes minor machine repairs and reports more complex machine problems to the slots technical staff as needed.
• Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
• Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Benefits

• Minimum Pay Rate: $61,104 annually
• Maximum Pay Rate: $76,379 annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Repair and Maintenance
• Education Level: Bachelor's degree