Floor Mgr Cage

Resorts World Las Vegas•New York, NY

13d•$82,500 - $88,000

About The Position

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals. Resorts World strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.

Requirements

Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations
Associate’s Degree in Business or closely related field OR Three (3) years’ experience in a Supervisory position or equivalent OR Two (2) years’ management experience in the hiring position’s Department
Five (5) years’ related work experience in a cash handling setting required
Superior written and verbal communication skills; able to effectively address all levels within the organization
General business and accounting knowledge with broad knowledge of casino, slot, rules, regulations, procedures and administration is preferred
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required, second language a plus.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to compute basic mathematical calculations.
Ability to decipher various reports and maintains reports upon request.
Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Nice To Haves

Three (3) years’ related experience in a Casino Cage setting preferred

Responsibilities

Supervise, lead and direct Cage related activities, ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures
Supervise cashier and banker professionals, performing activities such as hiring, training, assigning work, evaluating performance, and administers disciplinary actions including terminations
Manage and direct the day-to-day operations of areas of responsibility through assigned department heads and supervisors
Ensure employees are trained to work safely and efficiently within current regulatory guidelines
Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs
Prepare, maintain, and submit essential paperwork and reports
Monitor cash levels in all Cage locations
Oversee assigned shift’s paperwork and conducts investigation of variances that may occur on assigned shift and reports these to Manager
Ensure that accurate paperwork is completed for all functions of the position including end of shift balancing of cashier windows and cage
Under the direction of the Cage Manager/ Assistant Cage Manager ensure continuous guest service at the cashier cages, banks, and ticket redemption units (TRUs)
Resolve associate and patron related disputes in a professional manner
Attend periodic meetings and training sessions.
Demonstrate and provide outstanding customer and employee relations at all times.
Present oneself in a neat and clean appearance at all times.
Perform other duties as assigned.