Floor Manager

Westgate Resorts • Las Vegas, NV

138d

About The Position

The Housekeeping Floor Manager is responsible for planning, organizing, and developing the daily operations of assigned floor(s) or area in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times.

Requirements

• 2 years minimum combined experience in environmental services, housekeeping, internal or public area maintenance or related hotel departments.
• 1 year minimum supervisory experience preferred.
• Ability to train, coach and discipline employees.
• Working knowledge of rooms management systems (AS400, LMS, Outlook).
• Ability to interact effectively with all levels of management, team members, and guests.
• Ability to communicate effectively in the English language.
• Basic mathematical skills necessary to complete budgets, forecasts, and inventories.
• Knowledge of chemicals and cleaning procedures to maintain appearance of property.
• Ability to organize and prioritize work and meet deadlines.
• Knowledge of housekeeping operations, to include appropriate staffing levels, service equipment, and guest relations.
• Knowledge of labor law.

Nice To Haves

• Bilingual is preferred.
• College degree preferred.

Responsibilities

• Assists Executive Housekeeping Manager in following-up with team members on failure to meet Job Performance requirements and violation of Rules and Policies.
• Schedules and listens to Step ones from team members in their areas.
• Supervise the team members of all assigned floors and ensure all rooms, work areas, service areas and guest areas are cleaned and maintained to standards.
• Uphold Company and Department Policies and Procedures including highest standards of cleanliness, service, safety, and conduct.
• Maintain the integrity of the room inspection program for Guest Room Attendants and management.
• Provide direction for a positive, empowering work environment by setting the example and consistency of day to day work habits.
• Establish a good work environment that promotes teamwork, performance feedback, mutual respect, and team member satisfaction.
• Conduct team member pre-shifts and engage in regular communication throughout duty shift with team members to ensure successful operation.
• Work closely with leadership and provide feedback to ensure proper scheduling of team members to clean rooms in a timely manner.
• Conduct quality and safety inspections of all rooms, staircases, hallways, and service areas.
• Maintain records and submit HotSOS work orders including repairs needed.
• Ensure the proper maintenance of all equipment and coordinate repairs and/or replacement of used and damaged equipment on assigned floors.
• Maintain confidentiality of department affairs.
• Maintain housekeeping supplies and inventory on assigned floors and monitor the issuance of supplies for the floor.
• Responsible for all requests made by Front Desk, Executive Requests, etc.
• Inspect VIP rooms and ensure all housekeeping special requests are met for these guests prior to arrival and during their stay.
• Instruct all team members on the products used for cleaning in accordance with OSHA chemical Right to Know standards.
• Perform and submit required number of room and floor inspections to the Assistant Director or Director.
• Call-in/Enter status of all rooms, work orders, and carpets to be shampooed.
• Utilize proper procedures for entering/cleaning a guest room and ensure accuracy and final status of rooms is updated in LMS.
• Ensure team members are clocking in and out in accordance with the company policy.
• Complete daily worksheets accurately and in a timely manner, ensuring quality of work completed by team members.
• Ensure lost and found items are turned in to Security by all team members.
• Ensure all master keys, two-way radios, and other devices are accounted for and in working order at the end of each shift.
• Comply with department attendance, uniform and appearance standards.
• Assume other duties and responsibilities as assigned/directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees